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About the Role

This hybrid role blends front desk responsibilities with administrative support and financial coordination. The ideal candidate is warm, detail-oriented, and thrives in a customer-facing environment where exceptional service is a priority.

Responsibilities

• Greet and welcome guests, clients, and vendors with a warm, professional demeanor.
• Offer beverages or assistance to visitors upon arrival.
• Maintain a tidy and welcoming reception area, reflecting the organization's brand and values.
• Manage reservations for meeting rooms and prepare them for client visits (refreshments, materials, cleanliness).
• Provide concierge-style service to visitors and staff, anticipating needs and delivering thoughtful solutions.
• Support the coordination of company events, catering, and client hospitality needs.
• Serve as a point of contact for travel arrangements, accommodation, and visitor itineraries (if applicable).
• Assist with data entry, document preparation, and internal communication.
• Monitor office supplies and place orders as needed.
• Maintain organized electronic and physical filing systems.
• Support onboarding and training materials for new staff.
• Liaise with vendors, service providers, and building management as needed.
• Prepare and issue invoices accurately and promptly.
• Track and follow up on overdue payments.
• Follow up on outstanding balances and manage account communications.
• Record financial transactions and support monthly reconciliation.
• Use billing/invoicing software (Emburse) to maintain accurate records.
• Assist with reporting, expense tracking, and budget support as requested.
• Serve as first point of contact for basic IT and AV troubleshooting in the reception and conference areas (Wi-Fi, video conferencing, printers, monitors).
• Set up and test conference room technology ahead of meetings and client visits.
• Escalate unresolved technical issues to the IT department and follow up to ensure timely resolution.
• Maintain a working knowledge of office equipment (copiers, phones, badge/access systems) and coordinate service calls as needed.

Requirements

• High school diploma or equivalent; Associate's degree or hospitality training a plus.
• Previous experience in a receptionist, administrative, or front-of-house hospitality role.
• Strong customer service orientation with a polished, professional presence.
• Experience with billing, invoicing, or financial data entry preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent interpersonal, organizational, and multitasking skills.
• Calm under pressure and adept at managing high-traffic situations.
• Professional dress code and conduct expected.
• May include occasional overtime during peak periods or events.

Skills

• Hospitality
• Billing
• Invoicing
• Customer Service
• Microsoft Office Suite (Excel, Word, Outlook)
• Interpersonal skills
• Organizational skills
• Multitasking skills
• IT and AV troubleshooting
• Office equipment operation

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High school diploma or equivalent
• Associate's degree or hospitality training a plus

Salary/Compensations

• 21.00 to 26.00 USD per hour
• May be eligible for an annual bonus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
• Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.