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About the Role

We are seeking an energetic, organized, and service-driven Spa Coordinator to support and lead the daily operations of our luxurious spa, with the experience and leadership mindset to quickly advance into a spa leadership role. This position blends front-desk coordination, retail and sales support, facility upkeep, and spa attendant responsibilities to create an exceptional and relaxing environment for every guest.

Responsibilities

• Greet guests warmly and provide exceptional customer service from arrival through departure
• Manage appointment bookings using POS and scheduling systems, confirming reservations and coordinating staff availability
• Provide non-licensed spa services, including mineral bath experiences, while maintaining exceptional guest care, safety standards, and service protocols
• Ensure excellent phone etiquette when scheduling appointments or responding to guest inquiries
• Coordinate guest flow to maintain on-time services and a seamless spa experience
• Assist with VIP requests, special occasions, and special events
• Address guest concerns professionally and escalate to Spa Management when necessary
• Support and oversee daily spa operations, ensuring all areas are clean, organized, stocked, and guest-ready
• Escort guests to lounges, locker rooms, and fitness spaces as needed
• Maintain cleanliness of locker rooms, lounges, treatment rooms, restrooms, and fitness center
• Stock and replenish towels, linens, robes, amenities, and retail displays
• Serve and clean up food and beverage offerings in accordance with spa standards
• Monitor guest areas for safety, cleanliness, and comfort, reporting maintenance or safety concerns promptly
• Open and close the spa according to established policies and procedures
• Assist guests with retail purchases and provide knowledgeable product recommendations
• Confidently upsell spa services, enhancements, memberships, and retail merchandise
• Maintain retail inventory by stocking products, tracking inventory levels, and merchandising displays
• Accurately process payments, handle cash, and complete daily financial and POS reports
• Assist with staff scheduling coordination and daily operational needs
• Support Spa Management with administrative tasks and required spa documentation
• Communicate effectively with Spa Management, Front Office, Housekeeping, Engineering, and other departments
• Foster a welcoming, professional atmosphere through strong communication and teamwork
• Uphold luxury service standards, spa etiquette, and brand values at all times

Requirements

• Proven experience in spa, hospitality, retail sales, or customer service environment
• Supervisory or team leadership experience preferred
• Familiarity with POS systems, cashiering procedures, and cash handling protocols
• Strong communication and interpersonal skills; bilingual abilities are a plus
• Knowledge of merchandising techniques, upselling strategies, and stock replenishment processes
• Excellent phone etiquette with a friendly, professional demeanor
• Strong organizational skills with attention to detail
• Ability to stand, walk, and move throughout the spa for extended periods
• Willingness to obtain Food Handlers and TABC Certificates

Skills

• Customer service
• Appointment scheduling
• POS systems
• Phone etiquette
• Retail sales
• Upselling
• Inventory management
• Merchandising
• Cash handling
• Communication
• Interpersonal skills
• Bilingual abilities (plus)

Work Type

• Full-time

About the Company

• Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach.
• We are a family focused company committed to long term holds that enable us to grow our business and our team members.
• Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.
• We are focused on long-term value creation and sustainable growth.
• Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Equal Opportunity

• We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
• This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.