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About the Role

The IT Analyst is a first-level role responsible for providing technology solutions and support to customers, delivering daily IT operational tasks, facilitating meeting technology events, and participating in IT projects. This role also contributes to organizational effectiveness and exceptional service delivery.

Responsibilities

• Serve as a technical resource to customers, providing timely assistance and solutions for software and hardware requests.
• Promote new technologies to end-users.
• Facilitate and support meeting technology events and tools, including video conferences and presentations.
• Collaborate with Firm-wide departments for accurate scheduling and execution of meetings and events.
• Answer first-level support calls and emails, and provide on-site support to local office end-users.
• Install and maintain computer software standards according to departmental requirements.
• Work with IT teams to escalate and resolve software and hardware issues.
• Maintain the operational availability of office computers and printers.
• Maintain the asset management system for accuracy and currency of Firm assets.
• Use Firm call tracking technology to manage service requests from creation to closure.
• Practice call ownership by liaising with IT groups and customers, providing status updates until resolution.
• Participate in IT initiatives, projects, and deployments, promoting user acceptance of Firm software.
• Support mobile device technologies and promote remote access tools.
• Facilitate planned service events and coordinate during unplanned network disruptions.
• Foster data security policies and adhere to Information Security regulations.
• Work beyond scheduled hours as necessary for planned and unplanned work.
• Light travel may be required.
• Demonstrate an impeccable work ethic, including punctuality, reliable attendance, and self-motivation.

Requirements

• At least 3 years of experience providing direct support to customers in business solutions, software, hardware, and networking technologies.
• At least 3 years of experience in LAN, WAN, and network systems support and management.
• At least 3 years of experience configuring, installing, and maintaining client PC operating systems and related devices.
• At least 3 years of professional services or law firm experience (preferred).

Skills

• Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration.
• Advanced proficiency in Microsoft Office Suite.
• Advanced proficiency in Service Now.
• Advanced proficiency in MS Teams.
• Advanced to expert proficiency in remote access architectures, applications, and technologies (Citrix, VPN).
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS).
• Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications.
• Advanced to expert proficiency in Inter/Intra/Extranet technologies.
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10).
• Advanced knowledge of customer service principles and practices.
• Advanced proficiency with data security and security applications.
• Advanced proficiency with project management.

Location

• New York

Work Type

• Regular

Experience Level

• 3+ years

Education Level

• Associate’s degree (preferred)
• Bachelor’s degree (preferred)
• Similar work experience

Salary/Compensations

• $80,000 - $102,000 annually

Benefits

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts

About the Company

• Paul Hastings is a leading international law firm providing innovative legal solutions to top financial institutions and Fortune Global companies.
• The firm has a strong global presence across the U.S., Asia, Europe, Latin America, and the Middle East.
• The firm seeks dynamic individuals who share a commitment to service, innovation, and professional growth.

Equal Opportunity

• Paul Hastings is an equal opportunity employer.
• Pursuant to applicable local law, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the relevant fair chance ordinance.