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About the Role

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities

• Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Accurately and efficiently handle payment processing and reconciliation.

Requirements

• At least 2 years of customer service experience in a medical setting is required.
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required for the role.

Skills

• Veterinary experience is preferred.
• Fluency in multiple languages a plus.

Location

• Austin, TX

Work Type

• Full Time
• Rotating Weekends Required

Salary/Compensations

• $18 - $22/hr.

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

About the Company

• Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
• As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
• AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location.
• This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
• Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
• We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
• Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
• Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
• You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
• Here, mentorship is a two-way street.
• You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
• At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity

• Ethos is an Equal Opportunity Employer.
• Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided based on qualifications, competence, merit, and business need.