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About the Role

This role is responsible for welcoming, greeting, and seating guests, ensuring their needs are met while they wait, and maintaining a professional demeanor to support overall guest satisfaction.

Responsibilities

• Greet guests promptly and courteously with a smile.
• Seat guests according to management's assignment.
• Promote teamwork and quality service through daily communication.
• Answer phones and provide requested information or arrange bookings.
• Clear and reset tables, and assist with opening tasks.
• Handle guest complaints and special requests if asked.
• Manage coat check area, including receiving, organizing, and issuing items.
• Assist with other duties as assigned by management.
• Follow opening and closing procedures.
• Maintain a professional demeanor with all staff.
• Assist staff with service steps, such as food delivery.
• Be accessible to staff and guests for questions.
• Follow service steps based on the training manual and communicate them to staff.

Requirements

• Ability to work as part of a team.
• Personal cleanliness.
• Basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English for workplace safety.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.
• Must submit satisfactory proof of employment authorization and identity to complete Form I-9 within 72 hours of commencing work.

Skills

• Communication
• Teamwork
• Time management
• Active listening
• Learning
• Reading comprehension
• Speaking comprehension
• Customer service

Location

• New York City

Work Type

• Full-time

Experience Level

• Entry-level

About the Company

• SA Hospitality Group is Italian at heart, with a vision to appeal to modern-day New York City clientele.
• Founded in 2003, SA Hospitality Group operates 24 restaurant locations across multiple brands including Sant Ambroeus, Casa Lever, and Felice.
• Locations include Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach.

Equal Opportunity

• SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.
• Federal law prohibits the employment of unauthorized aliens.