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About the Role
Oversee water, fire, mold, and contents projects from first notice of loss through completion. Manage customer communication, field operations, documentation, budgets, and claim compliance while ensuring projects move efficiently and customers feel supported. This is a foundational role in a growing franchise.
Responsibilities
- Manage mitigation projects from initial loss through dry-out and transition to reconstruction.
- Conduct inspections, define scopes, and coordinate crews, equipment, and vendors.
- Maintain complete project documentation, including photos, moisture logs, daily notes, and compliance records.
- Communicate with customers, property managers, adjusters, and stakeholders throughout the project.
- Manage budgets, timelines, change conditions, and project closeout.
- Partner with office staff to support billing and collections.
- Manage crews including hiring and development.
- Flexible hours (nights / weekend) expected due to the emergency services nature of the role.
Requirements
- Integrity, honesty, and strong character.
- Self-motivation, growth mindset, ownership, and responsibility.
- A desire to help people in distress.
- Experience managing mitigation and repairs projects in NYC.
- Significant experience with water, fire, mold, and contents.
- Proven ability to manage subcontractors, schedules, and job sequencing.
- Proficiency with technology and adaptability to new software.
- Valid driver’s license with a clean driving record and reliable transportation.
- IICRC certification (at least WRT).
- 2-3 years of managing restoration projects end to end.
- Restoration or insurance-related construction experience.
- Estimating experience or familiarity with Xactimate and Cotality (a plus, not required).
- Additional IICRC certifications (ASD, FSRT).
- Takes ownership of outcomes, not just tasks.
- Is margin-aware and disciplined about scope.
- Holds subcontractors accountable and follows through.
- Communicates early when issues arise.
Skills
- Project management
- Customer communication
- Budget management
- Claim compliance
- Crew management
- Technology proficiency
- Subcontractor management
- Schedule management
- Job sequencing
- Estimating
- Bilingual communication (Spanish is a plus)
Location
- NYC
Work Type
- Full-time
- Variable field schedule
Experience Level
- 2-3 years of managing restoration projects end to end
Education Level
- IICRC certification (at least WRT)
- Additional IICRC certifications (ASD, FSRT)
Salary/Compensations
- Competitive base salary
- Uncapped earning potential with performance-based incentive tied to completed, profitable projects
Benefits
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Uncapped performance-based incentive opportunities.
- Generous vehicle and cell phone allowance
- Company laptop
- Paid time off and sick leave in accordance with NYC law
- Leadership development and cross training opportunities
- Paid training and certification support
- Strong team culture and operational support
About the Company
- Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties across the United States and Canada.
- We are growing locally and offer career opportunities for individuals who want purpose in their work and take pride in serving others.
- Our owner speaks Spanish, and bilingual communication is part of how we serve our customers.
- Built on strong principles of customer service, leadership, and continuous improvement, Paul Davis provides the tools, training, and support needed for long-term success.
- Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
- Vision: To provide extraordinary care while serving people in their time of need.
- Mission: To provide opportunities for great people to deliver Best in Class results.
Equal Opportunity
- We support and hire Veterans and are proud to be an Equal Opportunity Employer.