Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Call Center Specialist serves as the first point of contact between the Company and its customers via telephone and electronic mediums. This role is responsible for providing superior customer service, owning customer interactions, and utilizing knowledge of Company systems, products, and services to offer solutions and resolve issues. Collaboration with other departments is essential.

Responsibilities

• Field incoming customer service calls and electronic communications, referencing knowledge of Company operations, products, services, and programs.
• Complete required system testing.
• Ensure compliance with regulatory requirements and Company policies by adhering to procedures.
• Research and resolve customer inquiries at first point of contact, collaborating with departments as needed and following up to ensure satisfactory resolution.
• Identify sales and customer relationship opportunities by actively participating in sales/referral programs and making appropriate referrals.
• Review data for missing information and proper authorizations in a timely manner according to department policies and procedures.
• File documents manually and electronically based on established criteria.
• Complete projects or other tasks as assigned.
• Operate Interactive Teller Machine and open Company products and services upon customer request, following policies, procedures, and regulatory requirements.

Requirements

• High School Diploma or equivalent experience required.
• 2 years of experience in a financial institution or call center environment preferred.
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management.
• Proven quality customer service skill; ability to use active listening techniques to identify customer needs.
• Exceptional telephone manner and ability to handle telephone and other technology simultaneously.
• Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines.
• Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated.
• Demonstrated sales skills; ability and willingness to learn products and sales strategies.
• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time.
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
• Ability to lift and/or move up to 15 pounds.
• Work is performed primarily in a professional office environment.

Skills

• Excellent Customer Experience
• Strong Communication Skills
• Attention to detail
• Written communication
• Verbal communication
• Active listening
• Telephone manner
• Multitasking
• Task completion
• Prioritization
• Deadline management
• Microsoft Office Suite (Word, Excel, Outlook)
• Sales skills
• Product knowledge acquisition
• Sales strategy acquisition

Location

• Latham Office
• Headquarters in Glens Falls

Work Type

• Full-time

Experience Level

• 2 years of experience in financial institution or call center environment preferred

Education Level

• High School Diploma or equivalent experience required

Salary/Compensations

• $20.00 - $23.00 an hour
• Potential bonus and incentives

Benefits

• Competitive compensation
• Paid vacation
• Sick time
• Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Plan
• 401(k)
• Pension
• Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets.
• Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities.
• Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer.
• Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.