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About the Role

The Housekeeping Supervisor supports daily Housekeeping operations by coordinating staff, maintaining cleanliness standards, managing inventory, and ensuring safe, efficient workflows. This role acts as a shift leader and relief for the Housekeeping Manager, helping to deliver exceptional guest experiences through strong operational oversight, team coordination, and adherence to hotel standards, SOPs, and union agreements.

Responsibilities

• Report to the Senior Housekeeping Manager on departmental operations during assigned shifts.
• Prepare and manage staff work schedules in accordance with operational needs and labor agreements.
• Act as relief for the Housekeeping Manager in their absence.
• Supervise all housekeeping areas and staff to ensure performance and quality standards are met.
• Assist the housekeeping team with day-to-day operational responsibilities.
• Maintain the highest standards of cleanliness and maintenance in all housekeeping areas.
• Document maintenance requests in writing and follow up to ensure timely completion.
• Train, motivate, and evaluate staff in accordance with hotel policy and union guidelines and support ongoing staff development.
• Ensure adherence to company rules, regulations, and collective bargaining requirements.
• Maintain accurate stock records for supplies, equipment, forms, and guest amenities.
• Receive, store, issue, and control housekeeping equipment, supplies, and linen.
• Conduct and participate in monthly inventories of linens, supplies, chemicals, and equipment.
• Maintain effective working relationships with Front Office, Maintenance, and other departments.
• Handle guest complaints, lost-and-found items, and damages, reporting to the Housekeeping Manager.
• Inspect guest rooms and occupied rooms to ensure cleanliness and readiness standards are met.
• Establish and monitor cleaning schedules for guest rooms and public areas.
• Submit housekeeping purchase requests for approval by the Housekeeping Manager.
• Schedule and supervise carpet shampooing and deep-cleaning programs.
• Enforce key control procedures, including issuance and return of floor master keys.
• Promote clear communication with staff and conduct meetings when required.
• Carry out assignments and instructions given by the Housekeeping Manager.
• Support recycling and sustainability initiatives without compromising quality standards.

Requirements

• Must have experience in housekeeping operations.
• Must be able to coordinate staff and manage inventory.
• Must be able to ensure safe and efficient workflows.
• Must be able to act as a shift leader and relief for the Housekeeping Manager.
• Must be able to deliver exceptional guest experiences.
• Must have strong operational oversight and team coordination skills.
• Must adhere to hotel standards, SOPs, and union agreements.
• Must be able to report to the Senior Housekeeping Manager.
• Must be able to prepare and manage staff work schedules.
• Must be able to supervise housekeeping areas and staff.
• Must be able to assist the housekeeping team.
• Must be able to maintain high standards of cleanliness and maintenance.
• Must be able to document and follow up on maintenance requests.
• Must be able to train, motivate, and evaluate staff.
• Must be able to ensure adherence to company rules and collective bargaining requirements.
• Must be able to maintain accurate stock records.
• Must be able to receive, store, issue, and control housekeeping equipment, supplies, and linen.
• Must be able to conduct and participate in inventories.
• Must be able to maintain effective working relationships with other departments.
• Must be able to handle guest complaints, lost-and-found items, and damages.
• Must be able to inspect guest rooms and occupied rooms.
• Must be able to establish and monitor cleaning schedules.
• Must be able to submit purchase requests.
• Must be able to schedule and supervise carpet shampooing and deep-cleaning programs.
• Must be able to enforce key control procedures.
• Must be able to promote clear communication with staff.
• Must be able to conduct meetings.
• Must be able to carry out assignments and instructions.
• Must be able to support recycling and sustainability initiatives.

Skills

• Housekeeping operations
• Staff coordination
• Inventory management
• Workflow efficiency
• Team leadership
• Guest experience enhancement
• Operational oversight
• Adherence to standards
• SOP compliance
• Union agreement compliance
• Scheduling
• Supervision
• Quality assurance
• Maintenance request documentation
• Staff training
• Staff motivation
• Staff evaluation
• Policy adherence
• Record keeping
• Supply chain management
• Inventory control
• Interdepartmental communication
• Guest complaint resolution
• Lost and found management
• Room inspection
• Cleaning schedule management
• Purchase request submission
• Carpet cleaning supervision
• Key control procedures
• Communication
• Meeting facilitation
• Recycling initiatives
• Sustainability initiatives

Salary/Compensations

• USD $62,353.00/Hr.

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid Time Off (PTO)
• Free entry for friends and family to parks & attractions
• Recognition Programs and Rewards
• 401(k) Program with company matching contributions
• Tuition Reimbursement Programs
• Numerous Learning and Advancement Opportunities