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About the Role

This role serves as a Receptionist and Interpreter, responsible for greeting clients, managing phone calls, maintaining schedules, and providing translation services. The position requires exceptional communication skills in both English and Spanish, with a strong understanding of medical terminology and cultural nuances.

Responsibilities

• Greet clients and provide necessary documents.
• Check patients in and contact therapists.
• Collect and process co-pays.
• Answer and redirect phone calls.
• Check and follow up on telephone messages.
• Place appointment reminder calls.
• Maintain front desk metric boards.
• Follow opening and closing procedures for the front desk.
• Maintain cleanliness and order in the front desk, waiting area, bathrooms, and kitchens.
• Maintain stock of cards, client forms, and brochures.
• Receive communication regarding Medicaid coverage and authorization status.
• Alert relevant parties to changes in Medicaid or Commercial Insurance coverage.
• Process incoming faxes.
• Record client cancellations and notify therapists.
• Maintain knowledge of organization personnel, business, and locations.
• Be knowledgeable of emergency procedures and equipment.
• Attend daily administrative meetings.
• Observe patient confidentiality and follow HIPAA guidelines.
• Assist with advertising the Attendance Reward Program.
• Reschedule client appointments.
• Assemble Client Welcome Packets.
• Update and maintain Food log and compliance logs.
• Create new employee mailboxes.
• Fax/mail reports and track receipt of physician signatures.
• Perform filing and scanning.
• Assist with training other administrative team members.
• Carry out other projects assigned by the Executive Office Manager.
• Provide accurate, high-quality interpretation services under pressure.
• Access reference material needed for interpretation duties.
• Use specialized terminology and explain therapeutic procedures.
• Translate written or spoken material from one language to another.
• Handle therapeutic documents and terminology.
• Maintain efficiency and strong team spirit.
• Demonstrate command of Speech, Occupational, and Physical therapy treatment terminology.
• Maintain good interpersonal relationships.
• Be proficient in Microsoft program applications and possess strong clerical skills.
• Serve as administrative backup when necessary.
• Carry out other projects assigned by supervisor.

Requirements

• Bilingual English/Spanish required.
• One year minimum of experience as a receptionist in a medical setting.
• Team Player.
• Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask.
• Microsoft Office – Expert Level.
• High School Diploma or equivalent.
• Flexible Hours.
• Graduation from an accredited college with an associate degree preferred.
• One year of interpreting experience or any equivalent combination of related education, training and experience.
• Exceptional reading and comprehension skills.
• Excellent writing skills.
• Command of the English & Spanish language.
• Knowledge of interpreting techniques.
• Knowledge of cultural and linguistic differences impacting effective communication.
• Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.

Skills

• Microsoft Office
• Interpreting techniques
• Translation
• Medical terminology
• HIPAA guidelines
• Clerical skills

Location

• 3809 S. 2nd St. D-200 Austin, TX 78704

Work Type

• Full-time
• 40 hours week

Experience Level

• One year minimum of experience as a receptionist in a medical setting
• One year of interpreting experience

Education Level

• High School Diploma or equivalent
• Associate degree preferred

Salary/Compensations

• $15-$17 hour

Benefits

• Benefits

About the Company

• Cole Health is about bringing hope and changing lives here and around the world.
• Cole Health has been serving the Houston and Central Texas communities for more than 25 years.
• We help our patients, employees and physician’s perform at their best.
• Through our Speech-Language, Physical and Occupational Therapy we help children improve their communication, enhance their mobility and become more independent.