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About the Role

Greet and escort guests, assist with luggage, provide information on property amenities and local attractions, and arrange transportation. Ensure guests have an exceptional experience by upholding The Ritz-Carlton's "Gold Standards" of luxury service.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors.
• Record advance transportation requests.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move at a speed required to respond to work situations.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No certifications required.

Skills

• Customer service
• Communication
• Professional appearance
• Attention to detail

Experience Level

• Entry Level

Education Level

• High School Diploma

About the Company

• Marriott International is a global leader in luxury hospitality.
• The Ritz-Carlton operates more than 100 award-winning properties worldwide.
• The company focuses on creating exceptional experiences for guests.
• The Ritz-Carlton values creativity, thoughtfulness, and compassion in its employees.
• The company sets the standard for rare and special luxury service.
• The Ritz-Carlton believes its culture drives success.

Equal Opportunity

• Marriott International is an equal opportunity employer.
• The company welcomes all and provides access to opportunity.
• Marriott fosters an environment where unique backgrounds are valued and celebrated.
• The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.