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About the Role

Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to join a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Responsibilities

• Conduct claims investigations by gathering evidence, interviewing the parties involved, documenting findings, and preparing comprehensive, detailed reports for client review.
• Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases.
• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Manage time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet Command's quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Requirements

• This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder.
• Exceptional attention to detail and accuracy.
• Strong work ethic with a willingness to learn and adapt.
• Team-oriented mindset and open-minded attitude.
• Ability to thrive in a focused, detail-driven, and repetitive environment.
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
• Excellent written and verbal communication skills.
• Demonstrate at least 1 year of field investigations experience, including face-to-face recorded statements and report writing.
• Prior experience with multi-line investigations preferred.
• Travel across multiple states as needed to complete case assignments.
• Residing within a 30-mile radius of the posted location is preferred.
• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Ability to obtain an Investigator license upon being hired.
• Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues.
• Excellent reading skills and the ability to follow detailed directions.
• Independently organize casework and schedule while also providing excellent customer service.
• Demonstrate strong interpersonal, organizational, and multi-tasking skills.
• Flexibility and effective time management are required.
• Adapt to variable schedules — including nights and weekends when required.
• Willingness to work overtime and the required schedule are preferred.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.
• A minimum of 1-3 years of Claims, SIU, or adjusting experience.
• Other related experience should be indicated on the application.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required.
• A reliable personally owned vehicle.
• Proper photographic recording, video recording, and audio recording equipment.
• Measuring tools and safety equipment is also preferred.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.
• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

Skills

• Claims investigation
• Gathering evidence
• Interviewing
• Documenting findings
• Report writing
• Workers’ compensation claims investigation
• General liability claims investigation
• Auto claims investigation
• Property claims investigation
• Field investigations
• Time management
• Client communication
• Scene investigations
• Recorded statements
• Scene canvassing
• Document retrieval
• Courthouse research
• Driving
• Computer skills
• Microsoft Word
• Microsoft Outlook
• Written communication
• Verbal communication
• Interpersonal skills
• Organizational skills
• Multi-tasking
• Typing (50+ WPM)
• Investigative processes
• Insurance law
• Claim procedures
• English speaking
• Multi-lingual (plus)
• Operating photographic recording equipment
• Operating video recording equipment
• Operating audio recording equipment
• Using measuring tools
• Using safety equipment
• Working under pressure
• Maintaining professionalism
• Self-motivation
• Accountability
• Sound judgment
• Following instructions
• Following guidelines
• Lifting up to 25lbs
• Sitting for long periods
• Standing for long periods
• Walking for long periods
• Entering data into a computer
• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Focus adjustment
• Hearing
• Distinguishing speech
• Distinguishing surrounding sounds

Location

• Within 2 hours of the job listing location

Work Type

• Full-time
• Business hours (Mon-Fri)
• Variable schedule (dependent on casework objectives)
• Overtime possible
• Nights possible
• Weekends possible

Experience Level

• Minimum of one year of experience
• 1-3 years of Claims, SIU, or adjusting experience
• Prior experience with multi-line investigations preferred

Education Level

• Associate’s or Bachelor’s degree in Criminal Justice or a related field

Salary/Compensations

• $23-$30 per hour (varies based on state)

Benefits

• Opportunities to grow within a nationally recognized organization

About the Company

• Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry.
• Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client.
• Our team leverages cutting-edge technology to stay at the forefront of the industry.
• With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Equal Opportunity

• Command Investigations LLC is an Equal Opportunity Employer.