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About the Role

Couriers provide efficient pick-up and delivery services to customers, ensuring compliance with all operational, security, and safety policies. They are a critical component of customer service, aiming to meet service commitments and maximize customer satisfaction while maintaining confidentiality and promoting the organization's mission and philosophy.

Responsibilities

• Pick up and deliver items including vaccines, mail, supplies, lab specimens, and bank deposits to assigned locations in a timely manner.
• Drive a defined pick-up and delivery route as scheduled.
• Ensure vaccine and lab deliveries are kept in coolers at the proper temperature and document vaccine deliveries.
• Ensure bank deposits are signed for and delivered to the bank according to company policy and schedule.
• Obey all traffic laws and follow safe traffic and transportation procedures.
• Maintain an on-time delivery schedule while handling occasional STAT requests.
• Maintain professionalism in all interactions, including language, attire, and demeanor.
• Maintain cleanliness and order in the work area and company vehicles.
• Perform routine maintenance on company vehicles, such as oil changes and tire rotations.
• Notify supervisor of vehicle repair needs.
• Adhere to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
• Attend work regularly and dependably.
• Follow company core competencies.
• Participate actively in the Central Distribution team, including cross-training and providing coverage.
• Identify potential efficiencies, implement cost-saving strategies, and improve service.
• Assist in filling requisitions as requested by supervisor.
• Check in deliveries as needed.
• Answer phone calls and take messages as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Experience operating a vehicle in all weather and traffic conditions.
• Valid Texas Driver’s License and excellent driving record.

Skills

• Ability to lift up to 75 lbs.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to sit and drive for long periods.
• Ability to operate a motor vehicle.
• Ability to work in a constant state of alertness and in a safe manner.
• Excellent customer service skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Ability to engage others, listen, and adapt responses.
• Ability to align own actions with team members.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to manage competing priorities.
• Ability to perform job duties professionally.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense.

Work Type

• PRN, as needed

Experience Level

• Two (2) or more years of experience operating vehicles for business purposes (Preferred)

Education Level

• High school diploma or equivalent

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer for over 15 years.
• One of central Texas’ largest professional medical groups with 35+ locations.
• Continuing to grow.