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About the Role

This is a busy administrative role that is an integral part of the Facilities team. You will assist in manning the Facilities Helpdesk, fielding calls, and managing issues and requests. This involves coordinating external contractors or internal Facilities Assistants. You will also visit offices weekly to ensure high standards are maintained.

Responsibilities

• First line Facilities Helpdesk response
• Manage Maintenance Assistants workload and schedules
• Carry out office inspections, complete action plans and make recommendations
• Co-ordinate the delivery of all Facilities operational activities
• Assist the delivery and supervision of planned maintenance and repairs to our offices
• Ensure offices meet all H&S requirements and comply with all relevant legislation
• Work with Facilities project team & IT team on office moves, new acquisitions and new offices
• Deliver a 5 Star customer experience

Requirements

• Experience in a fast paced administrative role
• Logical thinking with creative problem-solving ability
• Flexible and able to deal with a wide range of activities and tasks
• Ability to prioritise work and to work under pressure to meet deadlines
• Enthusiastic ‘nothing is too much trouble’ approach
• Driving license and own car

Skills

• Excellent customer service and telephone manner
• Experience of using Helpdesk management software packages an advantage
• Excellent organisational, planning and time management skills with the ability to manage multiple tasks
• Ability to build relationships with our office teams and MD’s
• Good communication and team player
• Ability to problem solve and adapt in a fast-paced environment
• Excellent communication and stakeholder management skills
• Keen eye for detail

Location

• Clapham Junction

Work Type

• Office based
• Full-time

Salary/Compensations

• £28,000

Benefits

• Fast-track growth within the property industry, with clear development pathways
• Comprehensive training, from apprenticeship to industry qualifications
• Generous holiday allowance starting at 25 days annually, plus a birthday day off
• Wellbeing programs, team social events, and a fun, dynamic workplace
• Pension contribution
• Beauty and fitness discounts
• Season ticket loan
• Cycle-to-work scheme
• Enhanced maternity/paternity leave
• Paid day off to volunteer at a charity of your choice