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About the Role

Questex is seeking an Operations Manager to manage event operations for the UK-based Events Team, supporting the launch and expansion of events in Europe. This role manages all venue, food and beverage, and operational activities for assigned shows/conferences, from initial research and proposals to implementing vendor contracts. The ideal candidate must meet deadlines, handle multiple priorities, possess strong interpersonal and organizational skills, and be detail-oriented.

Responsibilities

Responsible for show-specific financial management, including budget creation, monitoring revenue/expense performance, and forecasting.
Lead and contribute to the management of all aspects of conferences, meetings, and events (pre-planning, onsite execution, and post-event wrap-up).
Communicate regularly with contractors, venue staff, sales, catering, and audio-visual managers to arrange event needs.
Support the Operations Director with negotiation of venue tenancy contracts and general contractor agreements.
Develop and maintain communications with exhibitors to ensure their needs are met and resolve issues.
Develop and maintain professional relationships with sponsors and other event group departments.
Create and manage sponsor tracking documents and undergo regular audits against contracts and floorplans.
Lead on pricing out sponsor fulfillment items and activations.
Support Marketing and Registration Directors on event registration needs.
Manage audio/visual and production planning and execution.
Monitor onsite management of event set-up and execution, including décor, production, transportation, and entertainment.
Plan and attend site visits, creating meeting agendas and post-visit reporting.
Manage and maintain the operations timeline.
Coordinate and manage all show orders and communications with venues and show vendors.
Develop an on-site attendee journey map and work with the creative design team on signage.
Manage sleeping room blocks and arrange travel and hotel accommodations.
Manage event sustainability, ensuring carbon emissions are reduced and measured.
Coordinate exhibitor needs with sales staff and manage the creation and updating of floor plans.
Coordinate the production and positioning of all signage and provide input into operations contact information.
Coordinate with the Registration Manager on all aspects of exhibitor and attendee registration.
Manage all on-site functions at assigned events, including exhibit hall, meeting rooms, and conference spaces.
Comply with all facilities contracts and general contractor agreements.
Contribute effective ideas to the Operations Director in the planning, budgeting, and execution process.
Manage on-site and off-site functions at assigned events, including meeting rooms, event spaces, and networking events.
Travel both domestically and internationally and work overtime as needed.
Maintain and manage all H&S requirements for the events.
Manage, create, and regularly update master files for each event.
Maintain regular event reports, including financial status and logistical status.
Perform additional duties as assigned by the Operations Director.

Requirements

A minimum of 3 years’ experience in event production, hospitality, or high-end meeting/conference planning.
Working knowledge of personal computers and MS Office, cost management, and budgetary responsibilities.
Contract negotiations and implementation experience is critical.
Experience with hotel and/or banquet sales or facilities management and planning.
Ability to travel required.
Candidates must be authorized to work in the UK without sponsorship now or in the future.

Skills

Strong interpersonal skills
Strong organizational skills
Ability to multi-task
Ability to take direction
Detail-oriented
Problem-solving abilities
Conflict management abilities
Staff management experience
Ability to delegate
Ability to manage stress
Strong customer-service orientation
Exceptional communication skills, both written and verbal
Strong team player
Ability to work well with others
Smartsheet knowledge is a plus

Location

London

Work Type

Contract
Remote Working

Experience Level

Minimum of 3 years’ experience

Salary/Compensations

£45,000 - £50,000.00

Benefits

Online Educational Learning Library of over 16,000 courses
FitOn Health, access to a leading digital wellness platform
25 Days Holiday plus Bank Holidays
10 sick days
Mission-driven culture with an enthusiastic, professional team
Work-Life Balance
Flexible Work Schedule

About the Company

Questex is a leading global events, media, and business information company.
Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.
Questex listens to each other and to our customers and has fun in a fast-paced, vibrant and supportive environment.
Questex is big on ideas, not on rigid processes, rules or org charts.
Questex is flexible and adaptable to change.
Questex is a fast-growing company of bright and ambitious but easygoing people from a diversity of professions, experiences and backgrounds.
Questex encourages innovative thinking and action.
Questex has offices in Washington, D.C., London & Singapore.

Equal Opportunity

Questex is an Equal Opportunity Employer –Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law.
Our mission is to create inclusive experiences and opportunities for all, empowering individuals and communities, ensuring that everyone can see themselves represented in our offices, virtual spaces and our work.