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About the Role
We are a results-focused, performance-driven team committed to delivering exceptional customer experiences. Every role is key to shaping this experience for our customers and colleagues.
Responsibilities
- Lead and develop a team through recruitment, hiring, scheduling, coaching, and performance management.
- Set the daily game plan, drive Key Performance Indicators (KPIs), celebrate successes, and implement corrective actions.
- Model five-star service and actively participate in estimates, approvals, and resolving complex customer issues.
- Execute sales playbooks, price effectively, ensure clear customer recommendations, and follow through on commitments.
- Manage financial performance including payroll, inventory accuracy, shrink control, and budget adherence.
- Ensure compliance with OSHA/EHS regulations, maintain cleanliness, and coordinate with equipment/vendors.
- Adhere to cash and Point of Sale (POS) controls, reporting, audits, and company policies.
Requirements
- Minimum of 2 years of store or service management experience in the automotive industry or high-volume retail with strong service and P&L ownership.
- Proven sales leadership with a track record of hitting targets, building sales pipelines, and increasing average repair order (RO) and close rates.
- Demonstrated people leadership skills including effective hiring, coaching, standard enforcement, and talent retention.
- Operational proficiency with KPIs, scheduling, inventory management, and cash controls.
- Customer-focused communication skills with the ability to build trust through clear explanations and follow-through.
- Valid driver's license and ability to assist with shop flow, including periodic lifting up to 70 lbs.
- Open availability, including weekends, to manage the store during peak guest-facing hours.
Skills
- Sales Leadership
- People Management
- Operational Management
- Customer Service
- Communication
- P&L Management
- Inventory Control
- Cash Control
- KPI Management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Management
- 2+ years
Education Level
- High School Diploma or GED (implied)
- ASE certifications (nice-to-have)
- Bachelor's Degree (not specified but implied by career growth)
Salary/Compensations
- Competitive hourly rate
- Commission
- Overtime opportunities
Benefits
- Paid vacation and holidays
- Medical, dental, vision, life, and supplemental insurances
- 401(k) with company match
- Employee discounts
- Referral bonuses
- ASE reimbursement
- Career growth opportunities
About the Company
- For over 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair.
- Operating in over 10 states and experiencing rapid growth.
- Committed to delivering world-class service to customers.
- Dedicated to being an employer-of-choice by providing extensive career growth opportunities.
Equal Opportunity
- Big Brand Tire & Service is an Equal Opportunity Employer.
- We celebrate diversity and are committed to a respectful, inclusive workplace.