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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. This learning role focuses on building customer service skills and expertise to prepare for a promotion to Mobile Expert upon training completion. You will immerse yourself in meaningful connections with customers, uncovering their needs and educating them on device and service solutions in a fast-paced, fun environment.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to demonstrate network coverage and plan benefits.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and be accountable for the company's success.
Be willing to have a good time while providing first-class customer experience.

Requirements

Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
6 months of customer service and/or sales experience, retail environment preferred.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices.
Effective at balancing customer experience and performance goals.

Skills

Customer service
Sales
Technology demonstration
Relationship building
Problem-solving
Communication

Location

ROCHESTER, NY

Work Type

Full-Time
Part-Time

Experience Level

Entry Level

Education Level

High school degree or GED

Salary/Compensations

$16.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!