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About the Role

This is an excellent opportunity to join the business at a senior professional level, leading the largest facility in the IP STERIS business. You will manage ambiguity and operational pressure during transformation periods and act as the senior point of contact for customers, Trust leadership, clinicians, and internal stakeholders.

Responsibilities

• Lead large-scale decontamination facility through change initiatives (service transitions, expansions, automation, new contracts)
• Manage the effective and efficient use of labour, equipment and other resources
• Ensure the effective use of IT, finance and other systems and maintain the integrity and availability of management information
• Produce and report timely and accurate management information and record and report key performance indicators to customers and wider within the business
• Manage directly or indirectly the day-to-day running of the unit and all operational and production activities, seeking timely resolution for any problems that may arise
• Maintain the welfare and security of staff, vehicles, equipment, plant and company premises
• Implement and actively maintain compliance to company policies and defined operational standards set out in the company’s quality standards
• Create and lead a culture of constant improvement and excellence, delivering this through innovation and development of process improvement, operational practices and quality assurance
• Drive process efficiency improvements through introduction and development of LEAN manufacturing standards
• Organise and ensure the efficient delivery of customer’s services in accordance with contractual agreements
• Promote and maintain cohesive communication links with clients, facility personnel and external company personnel
• Ensure that all equipment and plant is correctly and adequately maintained, serviced and tested in accordance with instructions and guidance from manufacturers, regulations and in line with business needs
• Provide a safe, secure and efficient working environment and promptly address all facilities management issues
• Provide support to other surgical units and staff and provide contingency services
• Actively manage risk by implementing and helping to shape the Group’s and Surgical Division’s risk management procedures and implement any strategy
• Maintain and update an active risk register and regularly review key business processes and risk control points
• Contribute to the Surgical Division’s risk management working group
• Identify new and changed risks and create a culture of vigilance and risk reduction
• Ensure that health and safety, security and quality signs and procedures are in place and up to date
• Carry out risk audits in line with the HSS audit schedule and implement timely corrective actions
• Complete risk assessments for fire safety, health and safety, security and other risk areas
• Assist with the development and improvement of the Group and HSS risk management strategy
• Ensure that contingency plans and other risk mitigation plans are in place and regularly reviewed and tested
• Ensure that all statutory and regulatory and company risk management plans and procedures are implemented at all times
• Ensure that all statutory, regulatory and company health and safety procedures are implemented at all times
• Ensure that risk or health and safety incidents or near misses are reported promptly and fully in accordance with statutory requirements
• Ensure that all staff and other personnel are aware of and adhere to the health and safety procedures and their responsibilities and that they have received appropriate training
• Ensure that appropriate security systems and procedures are implemented and that all insurance warranties and obligations are maintained
• Maintain adequate first aid and fire safety equipment and ensure that trained and qualified personnel are on-site in line with legislation and good practice
• Act as management representative and maintain compliance to ISO13485 (2016) and the UK MDR 2002 and updated or other appropriate regulatory standards
• Ensure that required traceability and audit trails are maintained including the ability to recall or withhold delivery of products where necessary to reduce risk
• Create and maintain a quality-driven culture and environment within the unit by working with and supporting the Divisional and Group quality personnel
• Report severe incidents and risk incidents in line with the quality management procedures and systems
• Implement the Division and Group quality systems and procedures to achieve best practice and to deliver excellent, high quality and service standards
• Coordinate and conduct internal quality and best practice audits as defined by Divisional and Group quality personnel
• Work proactively with unit personnel and staff at other units to constantly improve process, quality and risk controls and to eliminate inefficiencies
• Report and resolve customer complaints in a timely manner
• Ensure the promotion of awareness of regulatory and customer requirements throughout the unit
• Refer output/quality conflicts to Group level for resolution by the Group Quality Manager
• Develop constructive and effective relationships with all customers at all levels and ensure the delivery of excellent customer service
• Use relationships with customers and contacts to develop new business opportunities for the Group
• Maintain effective communication with customers and other stakeholders and formally and informally report on quality, service, finance and volume, risk and contractual issues
• Negotiate small and medium-size contracts up to the value determined by senior management
• Work in conjunction with Commercial and Sales teams to negotiate larger contracts and business development opportunities
• Participate in the development of the Surgical Division’s business plan and strategy and develop complimentary strategic and business plans for the unit(s)
• Execute the strategy and objectives defined in the Division’s and unit’s business plans
• Formulate short and long-term unit budgets in line with the budget and requirements of the Division and Group
• Work with the sales and marketing and commercial teams to promote the growth of core business
• Work with suppliers, customers and prospects to develop new business opportunities and to reduce cost and to help grow the business
• Work with and for the Regional Manager and with other senior managers within the surgical division and other departments and managers within the Group
• Achieve budget and financial targets set by the operational board
• Set budgets and financial targets in conjunction with HSS Board and financial personnel
• Liaise with divisional Finance Controller and Regional Financial Business Partner
• Create weekly and monthly management reports
• Control labour hours and costs within budgeted allowances
• Monitor and ensure all cash and cheque transactions are banked, secured and controlled in accordance with company policy
• Request capital expenditure in accordance with company policy
• Manage profit and loss, including developing and achieving budget
• Follow company procurement policy and use procurement systems
• Approve purchase requests and capital requests up to authorised limits
• Recruit, retain, motivate, develop and lead staff
• Ensure that the unit is appropriately staffed at all times to meet business and customer needs, including the provision of on-call service
• Effectively manage staff training and development, provide career development plans, carry out and document appraisals and develop succession planning
• Ensure that all staff receive appropriate remuneration and reward for their work, in line with legislative and company and divisional policy
• Manage absence following applicable HR procedures to ensure appropriate cover at all times, and to minimise disruption and cost
• Support the Regional Manager and other parts of the surgical division as required
• Manage the performance of staff in the unit, carrying out disciplinary processes and resolve grievances as required
• Ensure that staff are appropriately qualified and trained for the duties that they perform
• Maintain appropriate remuneration of staff and ensure that pay and other benefits are paid correctly and on time

Requirements

• Senior operational leadership experience within healthcare, life sciences, manufacturing
• Proven success managing large facilities or multi-site operations
• Several years of experience in a senior management level position
• Interpersonal skills – managing a mixed team of staff to deliver objectives to tight deadlines
• Experienced working to strict QMS procedures while maintaining highest levels of Staff safety
• Clean Driving Licence

Skills

• Excellent communication, leadership presence, and executive storytelling skills
• Calm and decisive under pressure
• Resilient, credible, and trusted by teams and customers
• Strong sense of ownership and accountability
• Values-driven with a clear focus on patient safety and service excellence
• Data-driven and outcome-focused mindset
• Ability to stabilise operations while driving long-term improvement
• Ability to deliver objectives to tight deadlines
• Ability to remain focused while processing multiple demands for attention
• Flexible approach to working pattern to suit the needs of a facility operating 24 hours a day
• Ability to lead and motivate a highly skilled team to achieve the highest standards
• Ability to maintain concentration where the work pattern is predictable for example, maintaining high standards of accuracy at all times
• Hands-on approach to resolve minor issues e.g. Facility Management, Human Resources, Engineering, Logistics and Procurement
• Ability to plan forward and maintain adequate stocks of consumable items necessary to complete the tasks required of the facility
• Desire to achieve highest standards, working to Right first time Principles
• Recognise the potential impact of the service on an individual patient
• Familiarity with Lean production principles would be advantageous

Location

• Onsite

Work Type

• Full-time

Experience Level

• Senior professional level
• Senior management level

Education Level

• A levels, Scientific preferred - minimum
• Degree in Scientific subject, Microbiology, Healthcare, Decontamination science etc other relevant areas will be considered

About the Company

• STERIS Instrument Processing are believed experts in surgical instrument sterilisation, offering on and offsite re-processing, alongside reliable instrument maintenance solutions.
• Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers.
• STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

Equal Opportunity

• STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.
• STERIS strives to be an Equal Opportunity Employer.