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About the Role

We are seeking a Solutions Architect to manage the technical health, adoption, and growth of key customer accounts. This role involves cross-functional collaboration with Sales, Customer Success, Product, and Engineering to ensure customers maximize the value of Middesk. You will act as a trusted technical advisor, guiding integrations, troubleshooting issues, and identifying opportunities for improvement. Your expertise will also influence product direction and go-to-market strategies. Reporting to the Director of Solutions Engineering, this is a customer-facing role in a fast-paced environment, requiring comfort with technical details and executive-level communication.

Responsibilities

Own the technical relationship for key accounts, serving as the primary technical point of contact and building relationships with customer teams.
Drive successful onboarding and implementation by partnering with Sales and Customer Success.
Ensure ongoing reliability and performance by monitoring account health and technical metrics.
Develop deep expertise in Middesk’s APIs, data products, and verification workflows.
Troubleshoot and resolve complex technical problems by analyzing logs and data workflows.
Advise customers on designing scalable and resilient integrations aligned with their needs.
Champion the voice of the customer internally by synthesizing feedback and influencing the product roadmap.
Create and maintain technical enablement resources, including documentation and guides.

Requirements

5+ years in a customer-facing technical role (e.g., Solutions Architect, Technical Account Manager, Solutions Engineer).
Experience supporting B2B SaaS products with API-first or data-centric integrations.
Strong familiarity with APIs, data workflows, and SQL.
Proven track record working with mid-market and enterprise customers, ideally in fintech, financial institutions, or regulated companies.
Comfortable owning a portfolio of accounts, prioritizing effectively, and managing multiple projects.
Excellent communication skills, able to translate technical details for various audiences.
Problem-solving skills with a bias toward action and driving issues to resolution.

Skills

API integration
Data workflows
SQL
Technical troubleshooting
Customer relationship management
Technical documentation
SaaS products
Identity verification
Fraud detection
Compliance workflows

Location

Remote

Work Type

Full-time

Experience Level

5+ years

About the Company

Middesk transforms business identity verification, replacing manual processes with seamless access to complete, up-to-date data.
Our platform helps companies confidently verify business identities, onboard customers faster, and reduce risk.
Founded in 2018, Middesk came out of Y Combinator and is backed by Sequoia Capital and Accel Partners.
Middesk was recently named to the Forbes Fintech 50 List.