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About the Role
The Membership Concierge Leader delivers a best-in-class experience for all members and guests by leading the Membership Concierge Team. This role focuses on building a culture of excellence in guest experience, service execution, and member retention, aligning with a premium brand. The leader will drive value-based relationships, connecting members to programs and services that support their healthy lifestyle goals. This position acts as a key support to the Club General Manager, ensuring seamless operations and member engagement across all departments. The role requires a growth mindset, a desire for professional development, and ambition for advancement into a General Manager position, emphasizing leadership, communication, and a commitment to enhancing the member experience.
Responsibilities
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Requirements
- High level of skill in written and verbal communication
- High level of skill in customer service
- High level of skill in service recovery
- High level of skill in business planning
- High level of skill in management of processes
- High level of skill in expense and revenue tracking
- High level of skill in team building
- High level of skill in sales
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
Skills
- Written communication
- Verbal communication
- Customer service
- Service recovery
- Business planning
- Process management
- Expense tracking
- Revenue tracking
- Team building
- Sales
- Microsoft Dynamics CRM
- Microsoft Office Suite
- Time management
- Prioritization
Work Type
- Full-time
Experience Level
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
Education Level
- High School Diploma or Equivalent
- Bachelor’s or Associate’s degree
Benefits
- Fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
About the Company
- Life Time is a place for everyone.
Equal Opportunity
- As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.