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About the Role
The Director, Strategy Advancement provides data-based strategic direction to identify and address business issues and opportunities, offering business intelligence and strategic planning support. This role requires an in-depth understanding of how organizational capabilities interrelate across functions or segments. The Director leads initiatives to analyze complex business problems, interprets data, and produces recommendations. They ensure policies align with corporate vision, select and develop personnel, and make decisions related to program implementation and strategic plan execution. Specifically, this role leads the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy to attract, engage, and retain members, driving behavior change and improved health outcomes. It oversees the design of member-centric reward programs, engagement models, incentives, and partnerships, identifying market trends and translating insights into differentiated strategies. The Director champions a loyalty- and rewards-centric mindset, fosters a shared understanding of engagement drivers, and establishes a discipline of measurement and performance management. They align stakeholders across various teams to deliver high-impact programs and provide thought leadership to accelerate innovation and position Humana as an industry leader.
Responsibilities
- Provides data-based strategic direction to identify and address business issues and opportunities.
- Provides business intelligence and strategic planning support for business segments or the company at large.
- Leads initiatives to analyze complex business problems and issues using data from internal and external sources.
- Interprets and produces recommendations and plans based on company and external data analysis.
- Ensures that policies and procedures align with corporate vision.
- Selects, develops, and evaluates personnel ensuring efficient operation of the function.
- Implements strategic plans, drives goals and objectives, and improves performance.
- Provides input into functions strategy.
- Leads the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy.
- Oversees the design of innovative, member-centric reward programs, engagement models, benefits, incentives, and partnerships.
- Identifies emerging market trends and best practices.
- Develops scalable reward structures that align member needs with enterprise objectives.
- Champions a loyalty- and rewards-centric mindset across the organization.
- Establishes a discipline of ongoing measurement, optimization, and performance management.
- Aligns stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams.
- Provides thought leadership, strategic guidance, and operational support to accelerate innovation, drive execution, and position Humana as an industry leader in wellness engagement, rewards, and loyalty program design.
Requirements
- Bachelor's Degree
- 8 or more years of technical experience, including reward and/or loyalty program experience in either health care, financial services, travel or hospitality
- 5 or more years of management experience
- Experience with economics of reward programs from liability, expense and ROI contribution
- Solid understanding of applicable metrics for measuring and managing customer loyalty and retention
- Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer
- Data-driven marketing experience, especially to drive engagement, loyalty and program value
- Experience with health insurance Sales, Market and Provider interactions
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Excellent communication, negotiation and diplomacy skill, and strong informal influencing skills.
- Track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority.
- Progressive work experience in the Health Insurance industry
- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
- Master's Degree
Skills
- Strategic direction
- Business intelligence
- Strategic planning
- Data analysis
- Policy development
- Personnel management
- Program implementation
- Wellness Rewards and Loyalty Strategy
- Reward program design
- Engagement models
- Incentive design
- Partnership development
- Market trend analysis
- Customer insights
- Journey mapping
- Data-driven marketing
- Customer loyalty
- Customer retention
- Health insurance Sales
- Market interactions
- Provider interactions
- Communication skills
- Negotiation skills
- Diplomacy skills
- Informal influencing skills
- Cross-functional collaboration
- Project leadership
- Consensus building
- Alignment building
- Microsoft Office Suite (Word, Excel, PowerPoint)
Location
- Remote
Work Type
- Work at Home
- Hybrid Home/Office
- Remote
Experience Level
- 8+ years technical experience
- 5+ years management experience
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $168,000 - $231,000 per year
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term disability
- Long-term disability
- Life insurance
About the Company
- Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
- Through its Humana insurance services and its CenterWell healthcare services, Humana makes it easier for millions of people to achieve their best health – delivering the care and service they need, when they need it.
- These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
- Learn more about what Humana offers at Humana.com and at CenterWell.com.
Equal Opportunity
- It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
- It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
- This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.