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About the Role

The Supervisor of Logistics and Fulfillment will lead logistics, transportation, and fulfillment functions to ensure efficient, compliant, and cost-effective delivery operations. This role oversees team performance, operational execution, service quality, and workforce management while driving continuous process improvement and achieving established service and operational goals. The Supervisor will partner with cross-functional leaders to align workflows, optimize fulfillment strategies, and support a seamless patient and provider experience.

Responsibilities

Communicate operational updates, priorities, and expectations to support team performance and service goals.
Oversee daily workflow, schedules, staffing assignments, and workload distribution to ensure operational efficiency and achievement of service levels.
Address performance or attendance concerns in a timely and consistent manner.
Coach, mentor, and develop team members to enhance performance, service quality, and professional growth.
Ensure pharmacy workflow processes (drivers and logistics) are efficient and in compliance with pharmacy regulations and accreditation standards.
Help resolve issues identified by the operations or pharmacy team in a timely manner to limit patient or other customer disruption.
Oversee proper maintenance of patient records and delivery logs.
Provide ad hoc and regular reports to finance and leadership to assess performance of delivery cost reduction strategies.
Ensure delivery routes are created to maximize deliveries and that drivers are adequately trained.
Ensure drivers are adhering to appropriate maintenance schedules and vehicles are kept clean and orderly daily.
Ensure progress note documentation where necessary, review of workload through progress note and call analysis, and monitor delivery driver volume throughout the day to adjust as necessary.
Ensure appropriate follow up of delivery issues including but not limited to reviewing deliveries set up for the most appropriate shipping method, tracking deliveries to ensure they have been delivered, and coordinating retrieval and documentation of delivery exceptions.
Implement and assess cross-training of other pharmacy personnel to ensure logistics and fulfillment goals are met during periods of leave or time-off.
Ensure adherence to all policies, including accreditation standards.
Monitor and proactively manage shipment exceptions, including delays, damaged shipments, temperature excursions, delivery failures and carrier issues.
Investigate root cause of logistics exceptions and implement corrective and preventive actions.
Ensure all exceptions are documented accurately and resolved in accordance with company policies.
Ensure replacements are tracked and followed appropriately by the logistics team.
Maintain current technical knowledge base regarding Reliance Rx’s contracts and benefits and working knowledge of policies and procedures through updating manuals, filing e-mails and other department protocols.
Maintain knowledge of logistics, shipping, delivery management, communication, and operational software platforms, with the ability to learn and effectively utilize new technologies and systems.
Assist in information gathering for pharmacy audits.
Assist Patient Care Specialists and operations and pharmacy team in an as-needed function.
Apply conflict resolution skills to ensure Reliance Rx’s patients understand policies and procedures.
Ensure HIPAA compliance with order preparation and shipping.

Requirements

Associates degree required. An additional two (2) years of experience will be considered in lieu of degree.
Four (4) years of pharmacy technician experience in a high-volume pharmacy or logistics experience required.
Experience in a specialty pharmacy or mail order pharmacy preferred.
One (1) year of progressive leadership/management responsibility required.
Ability to lift to 40 lbs.
Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Skills

Excellent communication skills with the ability to influence and work cross functionally.
Leadership skills to include training, coaching, listening and conflict management.
Ability to apply problem-solving methodology to logistical problems and service schedules.
Ability to research and utilize novel platforms to aid in problem solving.
Excellent analytical and process management skills.

Experience Level

Four (4) years of pharmacy technician experience in a high-volume pharmacy or logistics experience required.
One (1) year of progressive leadership/management responsibility required.

Education Level

Associates degree required. An additional two (2) years of experience will be considered in lieu of degree.

Salary/Compensations

$65,000 - $77,500 annually

Benefits

full range of benefits
generous paid time off

About the Company

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Equal Opportunity

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.