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About the Role

Manage facility management services, operations, and repairs for 30-40 retail banking locations for a global financial services firm. Ensure efficient service delivery, budgetary control, and adherence to business plans while being accountable for the financial performance of the portfolio.

Responsibilities

• Ensure day-to-day operations of retail facilities, including janitorial and life-safety services, consistent with company policies.
• Manage contracts, ensuring regular reviews and competitive bidding as needed, and verifying invoices match contract pricing.
• Supervise all maintenance programs for the interior and exterior conditions and appearance of properties.
• Provide prompt responses to occupant requests and implement programs to assess tenant needs and resolve problems according to contract scope and SLAs.
• Participate in the preparation of operating plans, budgets, financial reports, contracts, expenditures, and purchase orders.
• Assist in the development of capital budgets, including contributions to a five-year plan for maintenance, facility improvement, and cost reduction.
• Collect, analyze, and report statistical data to assess facility management objectives.
• Maintain thorough familiarity with the management contract and all its requirements.

Requirements

• Demonstrate commercial acumen in improving business performance at strategic and practical levels.
• Experience with accounting systems, preferably Yardi, and internal/external audit functions.
• Experience as a department head, including business planning, budgeting, personnel management, and staff modeling.
• Experience managing business operations within a fixed cost environment and minimizing financial exposure.
• Experience in vendor contract administration, financial control, staff management, and property/facility management.
• Excellent understanding of operational cost control, vendor management, and quality assurance.
• Strong team player with the ability to build effective working relationships.
• Energetic, lateral thinker with an enquiring mind and a commercial approach.
• Experience in developing and implementing programs to drive out cost inefficiencies.
• High degree of personal drive and motivation.
• Good communicator (written and verbal) with high-quality report writing skills.
• Ability to learn quickly and stay abreast of developments.
• Committed to achieving assigned goals and targets.
• Ability to multi-task and maintain progress on multiple projects and processes.
• Regularly required to travel between floors and potentially between buildings in varying outdoor weather conditions.
• Required to sit or stand for prolonged periods.
• Use hands to operate office machinery.
• Regularly required to walk, talk, and hear.

Skills

• Commercial acumen
• Budgetary control
• Financial performance management
• Contract management
• Vendor management
• Operational cost control
• Quality assurance
• Teamwork
• Relationship building
• Report writing
• Multi-tasking

Location

• North American portfolio

Work Type

• Full-time

Experience Level

• Department head experience
• Experience in managing business operations within a fixed cost environment
• Experience in vendor contract administration, financial control, staff management property and facility management required

Education Level

• Bachelor’s degree or commensurate experience
• CFM, FMA industry certifications recommended
• Other Engineering, Business or technical training or certifications a plus

Salary/Compensations

• $85,000.00 - $100,000.00

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance programs
• Paid and unpaid time away from work
• Competitive pay

About the Company

• Cushman & Wakefield is a global financial services firm with a large North American portfolio.

Equal Opportunity

• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
• Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.