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About the Role

The Enrollment Lead serves as the centralized point of contact for all enrollment-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated enrollment issues, leads internal training and operational readiness, oversees migration from legacy enrollment tools, and drives continuous process improvement. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.

Responsibilities

Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal.
Partner with business stakeholders to document current vs. future state enrollment processes and capabilities.
Manage user acceptance testing (UAT) to validate enrollment features against design specifications.
Oversee access and registration processes for new and existing users, including migration from legacy tools.
Provide troubleshooting and support for internal and external users related to enrollment and billing.
Monitor and report on enrollment performance metrics; identify and implement process improvement opportunities.
Support the development and execution of communication and training materials for Sales and Account teams.
Collaborate with tool owners to coordinate decommissioning activities and ensure readiness for portal launch phases.
Champion a customer-centric approach, ensuring enrollment solutions are intuitive and aligned with user needs.
Foster a culture of continuous improvement and operational excellence.

Requirements

5+ years of experience in healthcare operations, enrollment management, or digital platform support.
Proven track record in managing cross-functional initiatives and driving operational improvements.
Strong understanding of enrollment systems, user provisioning, and portal-based workflows.
Experience with UAT coordination and feature validation.
Excellent communication and stakeholder engagement skills.
Proficiency in reporting and performance metric analysis.
Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll.
Background in sales operations or account management support.
Exposure to digital transformation initiatives and agile development environments.

Skills

Healthcare operations
Enrollment management
Digital platform support
Cross-functional initiative management
Operational improvements
Enrollment systems
User provisioning
Portal-based workflows
UAT coordination
Feature validation
Communication
Stakeholder engagement
Reporting
Performance metric analysis
Aetna Employer Portal
Legacy systems (MEA, ESW, EZLink, ABAT, EZenroll)
Sales operations
Account management support
Digital transformation
Agile development

Location

United States

Work Type

Full time

Experience Level

5+ years of experience

Education Level

Bachelor’s degree preferred
Specialized training
Relevant professional qualifications

Salary/Compensations

$54,300.00 - $159,120.00

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.