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About the Role

As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you will provide superior service by analyzing customer requests, ensuring compliance and accuracy, resolving issues, and communicating progress. You will support the Service of Process (SOP) function by receiving, processing, and scanning documents sent to the office in our capacity as registered agent. You will learn the CT product line and jurisdictional rules, field incoming questions, review and fulfill requests, assist process servers, and contribute to customer satisfaction and organizational success.

Responsibilities

Fulfill orders for internal and external customers by scanning and processing documents.
Assist Process Servers in the completion of service for CT’s Registered Agent function.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.

Requirements

High School diploma or equivalent.
Prefer some college.
1+ years customer service experience.
Prefer experience in retail, hospitality, or office environment.
Good typing skills (30 wpm.).
Experience with ERP systems and databases preferred.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

Order Entry Systems: Proficiency in using order entry software.
Attention to Detail: Ability to maintain accuracy in order processing.
Customer Service: Basic understanding of customer service principles.
Communication: Effective verbal and written communication skills.
Time Management: Ability to manage time and prioritize tasks.
Team Collaboration: Willingness to work collaboratively with team members.
Documentation: Ability to maintain and organize operational documents.

Location

Albany, NY

Work Type

Onsite
Full-time

Experience Level

1+ years customer service experience

Education Level

High School diploma or equivalent
Some college preferred

Salary/Compensations

$25,200.00 - $42,300.00 USD

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer’s CT Corporation

Equal Opportunity

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.