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About the Role
Salesforce Professional Services is seeking an Engagement Delivery Director to drive successful customer outcomes with implementations and lead complex, enterprise, and strategic programs of work. This role involves bringing the power of Salesforce to customers across diverse portfolios, including Public Sector, Health & Life Sciences and Business Services.
Responsibilities
- Build and manage large and complex teams, ensuring strong communication and providing clarity, motivation, and direction.
- Own customer, partner, and third-party provider relationships from a delivery perspective.
- Provide leadership, advice, and guidance to ensure ongoing alignment and shared success.
- Build and nurture a high-functioning multi-stakeholder governance framework.
- Perform program and project management activities to ensure adherence to Salesforce methodology and project gates.
- Be fully accountable for program financials, reporting, and delivery health.
- Build and lead program and planning activities, supervise progress, adjust schedules, and ensure on-time, on-budget delivery.
- Supervise resource utilization in alignment with resource allocation and budget.
- Manage project timesheets, including on-time entry and approvals.
- Effectively manage risks and issues to ensure project success.
- Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation.
- Act as an extension to the account team to extend the Salesforce footprint.
Requirements
- +10 years in Program Management leading complex programs of work, with direct responsibility for running teams including teams of Project Managers.
- Ownership/experience of Strategic Governance Frameworks and Risk Management.
- Proven history of delivering high-quality results on schedule and within budget.
- Outstanding and effective interpersonal skills, along with strong communication skills both verbal and written.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
- Degree or equivalent relevant experience required.
- Available to be onsite with customers as needed.
Skills
- Program Management
- Team Leadership
- Customer Relationship Management
- Stakeholder Management
- Governance Frameworks
- Risk Management
- Project Management
- Financial Management
- Resource Management
- Requirements Gathering
- Salesforce Implementations
- Public Sector Program Management
Location
- Onsite with customers as needed
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Degree or equivalent relevant experience required
Benefits
- Benefits and resources support you to find balance and be your best.
- AI agents accelerate your impact so you can do your best.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce Professional Services focuses on delivering strategic engagements that drive innovation and meaningful & sustainable change for our customers.
- Our approach encompasses people, process, and technology and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
- Salesforce is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and aim to create a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, and covers recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and other employment-related decisions.
- Salesforce is a recognised Disability Confident member under the UK Government Disability Confident employer scheme.