Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Market Manager, you will be the driving force behind providing a dynamic, memorable experience in the branch. You will coach your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time. This leadership role focuses on investing in your team’s growth and elevating the guest experience without the pressure of traditional sales quotas.

Responsibilities

Cultivate "Every Customer, Every Time" by coaching the team to measure success by the depth and quality of human connection.
Handle complex customer escalations and engage with various partners to ensure a seamless, high-tier experience.
Lead through active presence, creating a supportive, high-energy environment.
Focus on how the team shows up for guests rather than traditional numeric quotas.
Empower Ambassadors to think independently and take ownership, ensuring operations run smoothly.
Coach the team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values.
Collaborate with business partners and internal teams to drive connection and care for the space.
Manage an average of 1-3 branches with an owner’s mindset and a forward-thinking approach.
Drive operational excellence, manage talent and resources effectively, and listen to customer feedback.
Uncover insights to constantly iterate and elevate the space, ensuring customer-centric goals are met.
Build a team with critical thinking skills to handle the unexpected.
Coach and empower Branch Ambassadors to be strong, independent problem solvers.
Guide customers through unique financial situations or smooth out operational wrinkles.
Build problem-solving confidence while remaining the ultimate safety net for leader interventions.
Coach the team on helping guests navigate mobile and online banking experiences.
Leverage emerging technology like AI and GEMS to streamline processes, solve problems, and remove administrative burdens.
Champion volunteerism and guide the team in connecting with local organizations, nonprofits, and charities.
Facilitate team participation in approved community initiatives, aligning with Capital One’s programs and partnerships.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 2 years of Retail, Sales, or Banking Experience
At least 1 year of People Management experience or 1 year of Supervisory experience
Bachelor’s Degree
4+ years of Customer, Retail, or Financial Services experience
2+ years of People Management experience

Skills

Leadership
Coaching
Customer Experience
Team Development
Operational Excellence
Problem-Solving
Digital Innovation
Community Engagement

Location

Bronx, NY

Work Type

Full-time

Experience Level

2+ years of People Management experience
4+ years of Customer, Retail, or Financial Services experience

Education Level

High School Diploma, GED, or Equivalent Certification
Bachelor’s Degree

Salary/Compensations

$112,100 - $126,000

Benefits

Day 1 coverage for Medical, Dental, Vision and Prescriptions
Flexible Spending Accounts
Life and Disability Insurance
Paid Time Off
Education Assistance
Matching 401(k) contribution up to 7.5%
Paid Parental Leave
Mental Health support
Back-up Child or Elder Care

About the Company

At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around.
We provide an inclusive environment where we invest heavily in your leadership journey, ensuring you have the tools to empower your people, inspire your community, and show up highly effective across your market every single day.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.