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About the Role

Lead and execute all transportation and dispatch operations for a New York airline catering unit in a fast-paced, high-impact environment.

Responsibilities

• Own and lead end-to-end transportation and dispatch operations across a high-volume flight schedule.
• Drive on-time performance (OTP) while meeting strict airline service level agreements.
• Oversee dispatch planning, routing, and load coordination to ensure accurate and timely flight coverage.
• Act as the central point of coordination between dispatch, kitchen production, ramp teams, and airline partners.
• Provide hands-on, real-time leadership on the floor and ramp.
• Manage aircraft catering operations including uplifts, offloads, equipment swaps, and last-minute changes.
• Troubleshoot and resolve delays, service failures, equipment issues, and staffing gaps in real time.
• Ensure safe and accurate loading and unloading of catering trucks and aircraft.
• Monitor and improve key performance metrics including OTP, dispatch accuracy, and service reliability.
• Identify trends, investigate issues, and implement sustainable corrective actions.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and execution.
• Maintain high standards of product integrity, handling, and delivery accuracy.
• Lead and develop teams of dispatchers, CDL & non-CDL drivers, supervisors, and ramp staff.
• Build a high-performance, accountable culture focused on safety, urgency, and service excellence.
• Provide visible leadership across all shifts, including nights, weekends, and holidays.
• Drive training in CDL compliance, ramp safety, dispatch accuracy, and operational SOPs.
• Ensure compliance with TSA/SIDA, DOT, OSHA, NY CDL regulations, FMCSA Clearinghouse, and Port Authority (PANYNJ) requirements.
• Oversee fleet operations, maintenance, labor planning, and cost control, ensuring operational readiness and efficiency.
• Partner with airline stakeholders (e.g., Delta, FSM) to ensure alignment on service expectations and operational performance.

Requirements

• 5+ years of leadership experience in transportation, logistics, airline catering, or aviation operations.
• Strong experience managing dispatch operations and frontline teams.
• Proven ability to lead in a high-pressure, time-sensitive environment.
• Hands-on leader with strong decision-making and problem-solving skills.
• Experience with CDL compliance, DOT regulations, and safety programs.
• Strong communication and stakeholder management skills.
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.).
• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

Skills

• Transportation & dispatch logistics
• Ramp and airport operations
• Fleet and safety compliance

Location

• New York

Work Type

• Full-time

Experience Level

• 5+ years of leadership experience

Education Level

• Bachelor’s degree in Logistics, Transportation, Aviation Management, Business Management, or related field (preferred)

Salary/Compensations

• $110,000 – $130,000 annually

Benefits

• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

About the Company

• We have a passion for hospitality culinary delights on every elevated floor and in the sky.
• With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.
• We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services.
• We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Equal Opportunity

• DO & CO provides equal employment opportunities.
• Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.