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About the Role

Play an integral part in the planning, preparation, delivery, and setup of events ranging from small meetings to large-scale productions in premier UK venues and hotels.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
• Ensure flawless event execution through accurate and timely setup, operation, and breakdown of basic audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Comply with all company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• Work as part of a team on larger scale projects.
• Strive to exceed the expectations and needs of internal and external customers.
• Maintain positive client relationships through effective communication.
• Meet with guests on site to ensure their needs are met and equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/venue/client relationship.
• Demonstrate basic operational ability to troubleshoot and problem-solve equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine scheduled equipment for setup and strike.
• Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.

Requirements

• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience in AV / Live events would be preferred.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Skills

• Audio-visual equipment operation
• Technical troubleshooting
• Customer service
• Client relationship management
• Equipment maintenance
• Health and safety compliance
• Teamwork
• Communication

Location

• London, UK

Work Type

• Full-time

Experience Level

• Dependent on experience

Salary/Compensations

• up to £29,000

Benefits

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path with support
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

About the Company

• Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging.
• Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.