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About the Role

This role is integral to the planning, preparation, delivery, and setup of events ranging from small meetings to large-scale productions within a 5-star venue.

Responsibilities

• Prepare, rig, and de-rig equipment prior to events and be available on-site for technical issues.
• Serve as the main point of contact for clients, ensuring customer expectations are met.
• Pro-actively contact clients to develop sales potential, interpret technical solutions, and establish requirements.
• Build and maintain a portfolio of standard set designs/visuals to help clients visualize possibilities.
• Maximize sales potential by up-selling services and increasing turnover through additional elements like production and video editing.
• Participate in capture rate discussions and suggest methods to capture lost business.
• Monitor sales files to review upcoming groups and ensure sales processes are followed.
• Foster good relations with sales team members to maximize new leads and educate them on services.
• Develop a client database, correspond with clients post-event to pursue future business, and gather feedback.
• Ensure all responsibilities are within budget parameters and negotiate preferential rates.
• Utilize in-house services before outsourcing and strive to increase revenue.
• Cultivate good relations with hotel/venue staff, including sales, banqueting, and front of house teams.
• Create development plans with hotel teams to improve service levels and address concerns.
• Foster good relations with London teams and sites to ensure support.
• Attend regular meetings with the London office to ensure duties are carried out effectively.
• Create and standardize information systems for equipment movements and requirements within the hotel.
• Develop dry hire shows and large-scale events, including tender processes and pre-production.
• Build long-term customer loyalty by converting one-off events to established client accounts.
• Monitor competitor activity and approach clients for future activity.
• Delegate technical responsibility to on-site technicians and ensure deadlines are met.
• Manage technician time effectively and offer this resource to sister hotels.

Requirements

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong background in AV / Live events, while managing teams.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Skills

• AV / Live events management
• Team management
• Sales
• Client relationship management
• Budget management
• Negotiation
• Database development
• Technical interpretation
• Event planning
• Audio visual experience

Location

• London, UK

Work Type

• Full-time

Experience Level

• Dependent on experience

Education Level

• High School Diploma
• Mathematics GCSE
• English GCSE

Salary/Compensations

• £45,000 to £50,000

Benefits

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox
• Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

About the Company

• Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging.
• Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

Equal Opportunity

• Diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.