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About the Role
The Technical Lead is responsible for the intermediate level setup and operation of small to large-scale audio-visual systems in an event environment, ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager.
Responsibilities
- FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
- Building RF systems (Sennheiser, Shure)
- Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
- Setting up comms systems (RTS, Tecpro, GreenGo)
- Setting up line systems and mics for live acts
- Operating monitors for live acts
- Leading teams on builds, shows and derig
- Troubleshoot technical issues and resolve problems quickly
- Comply with all Company security and safety measures
- Ensure equipment is secure from theft and/or damage when in use
- Adhere to health and safety regulations and wear appropriate PPE
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers
- Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy
- Maintain a positive relationship with all clients through effective communication
- Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
- Monitor events and check in on customers throughout the day
- Understand and foster the hotel/client relationship
- Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues
Requirements
- Intermediate level set up and operation of small to large-scale audio-visual systems
- Ensuring complete customer satisfaction
- Advanced operational ability to troubleshoot and problem solve with equipment and software issues
Skills
- Mixing consoles operation (Yamaha, Allen & Heath, DiGiCo)
- RF systems building (Sennheiser, Shure)
- PA systems building and tuning (D&B, Martin Audio, L’Acoustics)
- Comms systems setup (RTS, Tecpro, GreenGo)
- Customer service
- Leadership
- Mentoring
- Coaching
- Communication
Experience Level
- Intermediate level
- Advanced operational ability
Salary/Compensations
- up to £48,000 (dependant on experience)
Benefits
- Private Healthcare after 12 months service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme