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About the Role

This role involves managing event inquiries and bookings, delivering outstanding service, and maximizing revenue opportunities within a busy Meetings & Events Sales team at one of London's largest hotels. It's an opportunity for someone who thrives in a fast-paced environment, enjoys building client relationships, and managing events from inquiry to successful delivery.

Responsibilities

• Manage meetings and events enquiries from initial enquiry through to post-event follow-up.
• Prepare proposals, quotations, contracts, and event documentation.
• Build strong relationships with clients to ensure an exceptional customer experience throughout the booking journey.
• Maximize booking conversions through effective follow-up and proactive sales techniques.
• Identify opportunities to upsell accommodation, catering, and additional services.
• Liaise closely with Operations, Kitchen, Reservations, Finance, and Sales teams to ensure seamless event delivery.
• Produce accurate function sheets and ensure all event details are communicated effectively to operational teams.
• Manage the event diary to maximize revenue and profitability.
• Handle client feedback and resolve issues professionally.
• Support promotional activities, client show rounds, and networking events as required.
• Maintain accurate records and ensure company standards and procedures are followed at all times.

Requirements

• Previous experience in a Meetings & Events, Conference & Events, Reservations, or Hotel Sales role, ideally within a four or five-star hotel.
• Excellent customer service and communication skills, both written and verbal.
• Experience managing event enquiries, quotations, and bookings from initial enquiry through to completion.
• Strong organizational skills with excellent attention to detail and the ability to manage multiple events simultaneously.
• A commercial mindset with confidence in negotiating rates and identifying upselling opportunities.
• Ability to build strong relationships with clients and colleagues across Operations, Kitchen, Sales, and Reservations.
• Good administrative skills and experience producing event documentation and function sheets.
• Strong time management skills with the ability to prioritize workload in a fast-paced environment.
• A positive, proactive, and solution-focused attitude.
• Confidence working independently while contributing to a collaborative team environment.
• Good IT skills, including Microsoft Office.
• Experience with Opera Sales & Catering or a similar hotel sales system is advantageous.
• Previous experience within a high-volume Meetings & Events venue is desirable.
• Knowledge of the London corporate and events market is desirable.
• Experience working with agency bookings and corporate clients is desirable.
• Understanding of hotel revenue management principles is desirable.
• Knowledge of hotel operations and the planning and delivery of conferences, meetings, weddings, or social events is desirable.

Skills

• Customer service
• Communication (written and verbal)
• Event management
• Sales techniques
• Upselling
• Negotiation
• Organizational skills
• Attention to detail
• Time management
• IT skills (Microsoft Office)
• Opera Sales & Catering (or similar)

Location

• London

Work Type

• Full-time

Experience Level

• Previous experience in a Meetings & Events, Conference & Events, Reservations or Hotel Sales role
• Previous experience within a high-volume Meetings & Events venue

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development opportunities
• Travel Card
• Private Medical Cover
• Bonus Scheme (SIP)
• Pension Salary Sacrifice Scheme
• Career development and regular salary reviews
• Interest-Free Season Ticket Loan
• One paid Volunteer Day each year
• Complimentary meals prepared by our chefs whilst on duty
• Length of Service holiday scheme
• My Millennium employee discounts
• Worldwide hotel accommodation discounts
• 50% discount in Food & Beverage outlets
• Life Assurance
• Recommend a Friend Scheme

About the Company

• Millennium Hotels & Resorts owns and operates a portfolio of over 120 hotels worldwide across Asia, Europe, the Middle East, New Zealand and the United States.
• Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career progression, international mobility and professional development.
• The Copthorne Tara Hotel London Kensington is a contemporary four-star hotel in the heart of Kensington, just a two-minute walk from High Street Kensington Underground Station.
• With over 800 guest rooms, extensive conference and banqueting facilities, and a range of dining experiences including the award-winning Bugis Street restaurant, we are one of London's leading destinations for meetings, conferences and events.

Equal Opportunity

• At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.