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Responsibilities

• Support the development of strategies to support the hotel's profit, guest service and revenue goals by directing the operations of the hotel.
• Directly oversee the housekeeping and engineering department of the hotel.
• Support the leadership of each department team, including their goals and development.
• Be involved in the budget process and review for operations, staffing and cost expenditures that are in line with forecasted sales and costs.
• Review cost controls and direct corrective actions, as needed, to ensure flow.
• Establish a friendly, service-oriented approach to guests through personal leadership and example, exhibited by all hotel departments and achieving guest satisfaction measurements.
• Coordinate special programs, functions and incentives to improve guest service.
• Engage in each department; participate in walk-throughs and room inspections, budget review, revenue management and promotions.
• Set the tone and expectation of the deliverables.
• Regularly review sales solicitation activities, room night's productivity, and group rates sold by the sales department.
• Evaluate market mix and make adjustments as required.
• Personally involved in sales solicitation of key accounts.
• Ensure compliance with all human resource policies and confirm that the programs are in place and are administered consistently throughout the hotel.
• Be personally visible to all hourly personnel.
• Ensure that training is an ongoing function at the hotel and includes new associates as well as existing associate training.
• Ensure that managers attend at least one franchise job related class annually.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Requirements

• Previous hospitality experience is required, hotel experience is preferred.
• Previous P&L experience is preferred.
• Minimum 2 years' management experience is required.
• Ability to relocate without restrictions is required.
• Ability to travel during the training program.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation.
• Professional image as perceived by subordinates, peers, superiors, guests and community.
• Must possess basic computational ability.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Ability to maintain calm and professional demeanor in sometimes high pressure situations.
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations.
• Ability to participate in and lead departmental and/or hotel team meetings.
• Sit, stand and walk for varying lengths of time.
• Lift approximately fifteen (15) pounds.
• Good communication skills, both written and verbal.
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Skills

• Strong business communication skills verbal and written
• Strong presentation skills
• Knowledge of federal, state and local employment laws and regulations
• Strong computer skills in Microsoft Suite
• Basic computational ability
• Finger dexterity
• Effective communication skills, both verbal and written

Experience Level

• Minimum 2 years' management experience

Education Level

• Bachelor's degree in Hotel Management or related business field is preferred