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About the Role

The Technician Team Lead provides direction, leadership, and technical expertise to all other shop personnel. This position is primarily responsible for directing the work activities of other employees to meet production and quality goals established by management while maintaining their own Technician productivity levels.

Responsibilities

• Directs the work activities of other employees to meet production and quality goals.
• Maintains personal Technician productivity levels.
• Ensure the team is motivated and trained.
• Set goals based on individual skill levels.
• Maintain a positive environment to promote employee morale.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.
• Assist in effectively hiring personnel required to meet departmental and organizational goals.
• Manage, discipline and terminate personnel as required to meet departmental and organizational goals.
• Effectively lead a team to achieve departmental and organizational goals.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment to ensuring customers have an excellent service experience at every step along their service journey.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions.
• Exceptional attention to detail.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• Works well in a team environment.
• Able to work with a diverse group of people and be a positive influence on departmental morale.
• High school diploma or equivalent.
• Two to three years' service experience or equivalent combination of education and experience.
• Previous Technician experience.
• Three to six years related experience and/or training; or equivalent combination of education and experience.
• ASE Certification.
• ASE Master Certification.
• Must be able to wear all required personal protective equipment.
• May work in extreme heat or cold.
• May encounter hazards.

Skills

• Leadership
• Technical expertise
• Customer experience
• Communication skills
• Interpersonal skills
• Organizational skills
• Work ethic
• Microsoft applications proficiency
• Time Management skills
• Prioritization skills
• Teamwork

Location

• Penske Automotive Group dealership

Work Type

• Full-time
• Standard Business Hours with ability to work nights, weekends and holidays as required

Experience Level

• Two to three years' service experience
• Three to six years related experience

Education Level

• High school diploma or equivalent
• Bachelor's degree (B.A.)

Benefits

• Health care options (medical, dental, and vision)
• 401(k) savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement

About the Company

• BMW Service Center, a Penske Automotive Group dealership.
• Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement, and aims to deliver the very best experience possible to customers.
• Fortune 500 company.
• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Named to Glassdoor's Best Places to Work.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Equal Opportunity

• Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.
• Some positions may require applicants to possess a valid driver's license and have a good driving record.