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About the Role
This General Store Manager is responsible for achieving financial targets, analyzing and developing business, implementing strategic company initiatives, building highly motivated teams, and fostering strong cross-functional relationships. The role involves overall management of store staff to drive sales and operational excellence.
Responsibilities
- Achieve store sales and profit budgets through sales motivation and expense control.
- Develop a selling culture and model exemplary selling techniques and customer service.
- Achieve store payroll budget goals through effective staffing and sales productivity.
- Recruit, train, supervise, and retain store staff.
- Create and monitor weekly schedules to maximize talent, payroll, and store coverage.
- Ensure associates are trained in all job responsibilities, including salesmanship, customer service, clientele, company history, product knowledge, visual merchandising, and basic store operations.
- Identify and train employees for development and growth within the store and retail organization for succession planning.
- Organize regular store meetings to communicate expectations and priorities.
- Motivate the team to foster a positive, friendly, and service-oriented work environment.
- Develop action plans to correct negative trends and achieve store goals.
- Track and ensure Key Performance Indicator (KPI) metrics are communicated and achieved.
- Ensure sales associates develop and maintain long-term clients through customer service, client books, and store/community events.
- Maintain product presentation to company standards.
- Ensure accuracy in product transfers, receiving, and customer repairs.
- Implement visual and merchandising directives according to company standards.
- Analyze product sales performance and inventory needs, communicating findings to supervisors and the retail team.
- Develop local outreach to build the customer base and increase sales.
- Partner with marketing and advertising to support initiatives that build customer awareness and increase traffic and sales.
- Supervise the enforcement of company cash handling, loss prevention, store funds, and deposit procedures.
- Complete all administrative responsibilities promptly and accurately.
- Identify and discuss operational issues with the Regional Manager.
- Maintain an efficient and organized office filing and in-store communication system.
- Achieve store inventory shrinkage budgets.
- Utilize store inventory audits for consistent inventory control.
- Ensure product is replenished and restocked daily.
- Regularly use maintenance and visual merchandise checklists to ensure store standards are met.
- Prepare and send nightly business recaps.
Requirements
- High School Diploma required; Bachelor’s degree preferred.
- A minimum of 5 years of related experience.
- Strong organizational, problem-solving, and customer management skills.
- Excellent interpersonal and communication skills.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Basic math skills sufficient for completing orders, calculating inventory, and managing transactions.
- Ability to build and maintain productive relationships with cross-functional teams.
- Outstanding work ethic with a commitment to achieving targeted objectives.
- Willingness to work days, evenings, weekends, and up to 50 hours per week.
Skills
- Sales Motivation
- Expense Control
- Selling Techniques
- Customer Service
- Staffing
- Recruiting
- Training
- Supervision
- Scheduling
- Clientele Development
- Product Knowledge
- Visual Merchandicing
- Store Operations
- Team Motivation
- Action Planning
- KPI Management
- Inventory Management
- Loss Prevention
- Cash Handling
- Microsoft Office Proficiency
- Interpersonal Skills
- Communication Skills
- Organizational Skills
- Problem Solving
- Customer Management
Location
- US
Work Type
- Full-time
Experience Level
- 5 years of related experience
Education Level
- High School Diploma
- Bachelor's degree preferred
Salary/Compensations
- $68,000.00 - $73,000.00 plus bonus potential
About the Company
- Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets, including the brands Citizen, Bulova, Frederique Constant, and Alpina.
- The company's vision is to lead the affordable luxury watch market by offering a compelling collection of brands and products.
- They aim to enrich lives through excellence in creativity, design, craftsmanship, innovation, technology, value, and service.
Equal Opportunity
- EEOE