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About the Role

Supports various customer service duties, including order entry, quote management, and communication with customers and vendors. This role is crucial for maintaining customer satisfaction and supporting the sales team.

Responsibilities

• Communicates customer and vendor order changes with Account manager.
• Maintains customer portal.
• Supports quarterly program reviews.
• Enters customer quotes into CFC database.
• Expedites existing open vendor purchase orders and records vendor feedback.
• Manages kits.
• Works Open order/shortage in Excel weekly and sends to customer.
• Supports Account manager with Open order report.
• Generates IPS operator shortage report.
• Records customer feedback in SO line notes.
• Enters Sales Orders in CFC database.
• Handles program billings, including consolidated invoices.
• Updates Contract pricing for programs.
• Performs contract review.
• Creates, sends, follows up on, and records vendor quotes using RFQ template.
• Maintains Quote Application file by ensuring correct vendor responses.
• Enters customer orders into Century database system.
• Sends RFQ requests to vendors as instructed by Account Manager.
• Expedites open vendor purchase orders as instructed by Account Manager.
• Expedites open customer orders as instructed by Account Manager.
• Answers incoming phone calls when Account Manager is not available.

Requirements

• Excellent oral and written communication skills.
• Knowledge and use of basic PC skills including Outlook, Word, and Excel.
• High School diploma or equivalent.

Skills

• Outlook
• Word
• Excel
• Customer Service
• Order Entry
• Quote Management
• Communication

Location

• Elmhurst, NY

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

About the Company

• Century Fasteners Corporation, established in 1955, is an international master distributor of fasteners and non-fastener products, including military, aerospace, commercial, and electronic components, representing premier manufacturers in the industry.
• Has multiple locations throughout the United States with corporate headquarters in Elmhurst, NY.
• Concentrates priority on customer service and has obtained a stellar reputation within the industry.
• The company's reputation is built by its employees.

Equal Opportunity

• EOE Disability/Veteran