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About the Role

The incumbent is responsible for accurately and efficiently answering and scheduling patient appointments, requiring high-level problem-solving and analytical skills with the highest ethical standards. The role demands self-direction, motivation, and the ability to multi-task in a dynamic, fast-paced environment with high productivity and accuracy.

Responsibilities

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information accurately into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Resolve patient inquiries or escalate for solution.
• Routing calls to proper departments.
• Perform all other duties as assigned by management.

Requirements

• High School Diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.
• Proficient in Microsoft Office.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Skills

• Problem-solving
• Analytical skills
• Organizational skills
• Communication skills
• Typing skills
• Telephone etiquette
• Microsoft Office proficiency
• Medical terminology knowledge
• Bilingual in Spanish

Location

• Lake Grove, NY

Work Type

• Full time
• Onsite

Experience Level

• 6 months of clerical experience (preferred)
• Experience working in physician practice (preferred)
• Experience in a call center (preferred)
• Experience with an appointment scheduling system (preferred)

Education Level

• High School Diploma/GED

Salary/Compensations

• $18.30 - $22.87 per hour

Benefits

• All employee benefits are maintained by StaffCo.

About the Company

• StaffCo is a Professional Employer Organization (PEO) responsible for all aspects of employment for Stony Brook Clinical Practice Management Plan employees, including payroll and human resources services.
• SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of healthcare.

Equal Opportunity

• CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
• CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.