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About the Role

The Property Host is the operational leader for two Weekender Hotels properties in the Southern Adirondack region, with cross-property support responsibilities at a third. This role involves managing guest experience, housekeeping, supplies, vendor coordination, billing, and property presentation. The position reports to the Area GM, participates in an on-call coverage rotation, and requires movement between properties as operational needs shift.

Responsibilities

• Own check-in and check-out operations at both primary properties, ensuring a smooth, welcoming experience.
• Serve as the primary point of contact for escalated guest concerns, complaints, and service recovery across all three SADK properties.
• Maintain a strong, visible presence during peak check-in and checkout periods and whenever guests need support.
• Ensure consistent delivery of brand standards across all guest touchpoints at assigned and supported properties.
• Manage guest pre-arrival communication, special requests, and in-stay follow-up.
• Manage reservations, room assignments, and inventory in Mews across all assigned properties.
• Review daily arrival and departure reports; flag irregularities and prepare properties accordingly.
• Process payments, manage billing records, and handle basic guest billing questions accurately and professionally.
• Maintain accurate reservation records and escalate discrepancies or system issues to central operations promptly.
• Oversee housekeeping operations and daily room turnover at both primary properties, coordinating schedules and setting priorities.
• Conduct regular room inspections against Weekender brand standards; document findings and follow up on any snags.
• Support and coach housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areas.
• Identify and flag maintenance needs discovered during housekeeping or inspections; communicate to the maintenance team promptly.
• Manage supplies inventory across assigned properties; anticipate needs and initiate reorders before stock runs low.
• Place and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelines.
• Review, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they arise.
• Maintain organized records of supply orders, vendor contacts, and recurring purchases.
• Execute opening and closing procedures at assigned properties; ensure each property is ready and presented well.
• Maintain common areas, lobbies, and exterior presentation to brand standards; address issues as they arise or escalate appropriately.
• Coordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needs.
• Support the maintenance team with property access, work order communication, and issue follow-through.
• Provide operational support at two additional SADK properties as needed, including coverage assistance, supplies coordination, and on-site presence during high-demand periods or staffing gaps.
• Participate in an on-call leadership rotation to ensure managerial coverage is available across all three properties outside of regular business hours.
• Act as a resource for guest inquiries, local recommendations, and issue resolution across all three SADK properties.

Requirements

• Prior experience in hotel front desk, guest services, or hospitality operations; supervisory experience preferred.
• Demonstrated ability to manage full daily operations independently, without a GM on-site — and a track record that shows it.
• Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently across multiple locations.
• Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alike.
• Proficiency in property management systems; experience with Mews is a plus.
• Sound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidence.
• High personal integrity; someone whose colleagues, guests, and managers would all describe them the same way.
• Familiarity with local regulations and hospitality compliance standards.
• Flexible availability including weekends, nights, and holidays; willingness to participate in an on-call rotation.

Skills

• Guest Experience Management
• Housekeeping Operations Oversight
• Inventory Management
• Billing and Invoicing
• Vendor Coordination
• Property Presentation
• Reservations Management
• Systems Management (Mews preferred)
• Communication
• Problem-Solving
• Organizational Skills
• Supervisory Skills

Location

• Southern Adirondack region

Work Type

• Full-time
• On-call rotation

Experience Level

• Supervisory experience preferred
• Experience managing full daily operations independently

Salary/Compensations

• Competitive compensation commensurate with experience

About the Company

• Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast.
• We promote from within, invest in the people who show up, and we're expanding.
• The Southern Adirondacks offer extraordinary natural beauty and recreational opportunities.
• Weekender is growing fast, with new properties, new markets, and real opportunities for people who show up and perform.
• This role has a clear upward path as the company scales — we promote from within and we're actively building the team that will grow with us.

Equal Opportunity

• Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.