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About the Role

Support day-to-day retail operational execution under the Head of Supply Chain & Logistics, Factor New Channels. This role is crucial for coordinating production readiness, logistics follow-through, shipment tracking, retailer DC execution, item setup support, operational issue tracking, and cross-functional communication.

Responsibilities

• Support day-to-day Retail supply chain and logistics execution across Target and future retail accounts.
• Track retail production readiness, shipment timing, logistics milestones, delivery status, retailer DC requirements, and service-level risks.
• Coordinate with production, procurement, logistics, co-manufacturing, and internal supply chain teams to ensure retail commitments are operationally supported.
• Maintain operational trackers for POs, shipments, DC appointments, inventory risks, short shipments, service issues, and open action items.
• Support issue resolution when shipments, appointments, retailer receiving requirements, inventory, shelf-life, or service-level issues arise.
• Help prepare operational inputs for weekly commercial / supply chain meetings, monthly performance reviews, and launch readiness check-ins.
• Support item setup and operational data workflows, including UPC / GTIN / SCC coordination, shipment data, logistics requirements, and retailer readiness inputs.
• Partner with Sales Strategy & Planning on forecast reconciliation, launch timing, promotional volume readiness, and operational implications of commercial changes.
• Support new item launches and new account launches by tracking operational milestones, dependencies, and readiness risks.
• Help document repeatable SOPs for retail logistics, shipment tracking, issue escalation, item setup coordination, and launch readiness as the business scales.

Requirements

• Highly organized: can manage many moving pieces, deadlines, trackers, and stakeholders without losing details.
• Operationally minded: cares about whether plans are feasible, shipments arrive on time, data is accurate, and issues are resolved quickly.
• Detail-oriented: notices mismatches, missing inputs, unclear owners, and operational risks before they become bigger problems.
• Strong communicator: can send clear updates, document decisions, and keep cross-functional partners aligned.
• Comfortable with ambiguity: can work in a fast-moving environment where processes are still being built.
• Data-capable: comfortable working in spreadsheets, trackers, dashboards, and operational reports.
• Proactive: follows up, closes loops, and escalates risks early.
• Team-oriented: works well across Supply Chain, Production, Procurement, Logistics, Sales, Planning, Finance, and Business Operations.
• 3+ years of experience in a CPG supply chain role on an account that services retail, logistics, operations, procurement, production planning, retail operations, CPG operations, consulting, or a related field.
• Experience managing trackers, operational data, shipment details, inventory, POs, production milestones, or cross-functional project plans.
• Strong Excel / Google Sheets skills and comfort working with operational data.
• Strong written and verbal communication skills, with the ability to summarize issues clearly and drive follow-up.
• Experience in CPG, food, grocery, fresh / refrigerated products, logistics, fulfillment, or manufacturing is a plus.
• Ability to work cross-functionally with internal teams and external partners in a fast-moving environment.
• Strong attention to detail, follow-through, and ownership mindset.

Skills

• Supply Chain Management
• Logistics Coordination
• Production Readiness Tracking
• Shipment Tracking
• Retailer DC Execution
• Item Setup Support
• Operational Issue Tracking
• Cross-functional Communication
• Spreadsheet Proficiency (Excel/Google Sheets)
• Data Analysis
• Project Management
• Problem Solving
• Written Communication
• Verbal Communication

Location

• NYC
• Chicago, IL

Work Type

• Hybrid

Experience Level

• 3+ years

Education Level

• BA/BS preferred in Supply Chain, Operations, Business, Engineering, or a related field.

Salary/Compensations

• $89,775—$99,750 USD (New York)
• $83,475—$92,750 USD (Illinois)

Benefits

• 401k with company match that vest immediately upon participation
• Company equity plan based on role
• Generous PTO, including sabbatical
• Parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+

About the Company

• Factor’s Retail business is scaling from pilot to national expansion.
• We are disrupting the traditional food supply chain.
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company.

Equal Opportunity

• This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.