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About the Role

As a Patient Liaison Manager, you'll be the welcoming face of the Clinic, supporting patients throughout their journey while working closely with our consultants, nursing team and Patient Advisors. You'll build trusted relationships, enhance the patient experience and help patients feel informed and confident throughout their consultations and treatment journey.

Responsibilities

• Welcome and support patients attending consultations and surgery.
• Conduct pre- and post-consultation conversations to understand patient needs and concerns.
• Capture consultant feedback and patient insights following appointments.
• Support patients in progressing confidently to surgery.
• Act as the key liaison between consultants and the Patient Advisory team.
• Maintain accurate patient records using Pabau.
• Deliver a premium, personalised experience at every stage of the patient journey.

Requirements

• Experience within cosmetic surgery or private healthcare.
• Excellent communication and relationship-building skills.
• A professional, empathetic and patient-focused approach.
• Strong organisational skills and attention to detail.
• Commercial awareness and confidence supporting patient decision-making.
• Passion for delivering exceptional customer service.

Location

• Cadogan Clinic, Sloane Street, Chelsea, London

Work Type

• Full-time

Salary/Compensations

• Competitive salary plus performance bonus

Benefits

• Competitive salary plus performance bonus.
• Pension scheme via NEST.
• Wellbeing programme.
• Cycle to Work scheme.
• Staff discounts on treatments and products (post-probation).
• Healthy refreshments provided in clinic.
• Regular team lunches and social events.
• Employee referral bonus scheme.
• Long-service recognition.
• Ongoing professional development and training.

About the Company

• At the Cadogan Clinic, we are the UK's leading cosmetic surgery hospital, renowned for clinical excellence, patient safety, and exceptional care.
• Founded by world-renowned plastic surgeon Mr Bryan Mayou—who introduced liposuction to the UK—the Clinic has become the trusted choice for more than 20,000 patients every year.
• Rated "Outstanding" for Leadership by the CQC, and with thousands of five-star reviews across Trustpilot and Google, our reputation is built on delivering exceptional outcomes and an unrivalled patient experience.
• Working alongside some of the UK's leading plastic surgeons and dermatologists, our team is committed to setting the benchmark for premium cosmetic healthcare.
• The Cadogan Clinic is an award-winning private hospital in the heart of Chelsea providing personalised healthcare delivered by the country's leading specialists.
• Our purpose-built medical facility includes onsite operating theatres for both surgical and cosmetic procedures, a laser suite and a dedicated dermatology and skin cancer clinic.
• It’s our employees that make our business special.
• With strong family values, we believe the Cadogan Clinic creates a professional and fun environment where everyone supports each other to achieve our business goals.