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About the Role

We are seeking a full-time Community Associate motivated by making a difference in people's working lives within a hospitality environment. This role is designed as a starting point for a career in Hospitality & Operations, offering growth and development opportunities within a forward-thinking coworking community.

Responsibilities

• Serve as the primary point of contact, providing support and an exceptional hospitality experience to members and guests.
• Manage the Front Desk during key business hours, ensuring a well-organized entrance area.
• Deliver a high standard of service to accelerate member growth.
• Foster community by building relationships with members and creating connections within the Techspace community.
• Ensure building facilities operate efficiently and collaborate with suppliers and contractors to resolve issues.
• Manage the Cafe Area, ensuring it is well-organized and providing member support.
• Support with coffee preparation, with training provided if necessary.
• Facilitate community event programming.
• Develop a working understanding of Techspace products and services, delivering elevator pitches and consultative recommendations.
• Process, sort, and organize incoming mail and deliveries, investigating and resolving lost packages.
• Assist with member move-ins and move-outs, preparing welcome materials and ensuring keycards and keys are ready.
• Respond to member support requests and troubleshoot problems related to technology, operations, and products.
• Understand and implement Emergency Action Plans, ensuring the safety of members and staff, and responding calmly to emergencies.

Requirements

• Must be a self-motivator, eager to improve oneself and others.
• Willingness to take on any task, regardless of size.
• Possess a friendly and approachable demeanor, making people feel comfortable.
• Demonstrate a strong sense of empathy and care, considering the impact of words and actions.
• Exhibit strong active listening skills, delving deeper into feedback to create bespoke experiences.
• A hospitality background is preferred but not essential.

Skills

• Hospitality
• Customer Service
• Community Building
• Operations Management
• Event Support
• Product Knowledge
• Sales
• Troubleshooting
• Emergency Response

Location

• Remote
• Hybrid
• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

About the Company

• Techspace is a member-centric company that designs, creates, and operates working environments for pioneering technology companies.
• We offer space and expertise to amplify the impact of change-makers with tech at their core.
• With over 12 years serving the tech sector, we understand the needs of ambitious businesses.
• We provide flexible and collaborative environments at the cutting edge of workplace design.
• Techspace is fundamentally a people business, valuing the relationships formed with our members.
• Our values include Openness, Care, Thoughtful Pace, Striving to Improve, and Seeking Balance.
• Techspace is the go-to place for scaling tech, freeing teams to build the future, with a global network of tech hubs.

Equal Opportunity

• Techspace is an equal opportunity employer and values diversity.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, or disability status.