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About the Role

As the Client Experience Coordinator, you will have a strong background in customer engagement, drive enrollment success, and have a direct impact on the experience of our families. Your dedication to providing exceptional service, fostering a welcoming environment, and ensuring smooth operations will contribute to our mission of creating a positive and enriching school experience for children and their families.

Responsibilities

Maintain a welcoming front-desk environment that fosters a sense of belonging for all families and guests.
Act as a passionate brand expert, educating prospective families on our programming and ensuring an exceptional experience from day 1.
Collaborate with the Head of School to execute sales and marketing initiatives, including community outreach, networking, and lead follow-up.
Guide families seamlessly through the enrollment journey by managing contracts, onboarding paperwork, and communication platform setup.
Support the Head of School in managing daily operations and maintaining operating systems.
Oversee essential administrative tasks such as phone calls, emails, rosters, supply ordering, and ensuring all student and teacher documentation meets strict DOH compliance requirements.

Requirements

A High School Diploma or equivalent is required.
2-5 years of proven success in building enrollment (sales) and/or delivering outstanding customer service experiences in administrative-style roles.
Strong communication skills.
A "people person".
Passionate about providing our families and children with exceptional experiences.
Ability to lift and move up to 50 pounds.
Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Skills

Customer engagement
Sales
Customer service
Brand ambassadorship
Communication
Administrative tasks
Operations management
DOH compliance

Location

New York City, NY

Work Type

Full-time

Experience Level

2-5 years

Education Level

High School Diploma or equivalent required
Associate's or Bachelor's Degree in a related field preferred

Benefits

PTO
Sick/safe leave
Tuition Reimbursement Program (for full-time team members)
Medical (full-time only)
Dental coverage
Vision coverage
401(k) Plan with Company Contribution
Commuter programs
Discounted fitness memberships

About the Company

New York Preschool & Kids Club is a premier early childhood education and enrichment program serving modern New York families through our combination of enrichment classes and preschool education.
With multiple schools across New York City, NYPKC blends a research-backed, play-based curriculum with a fun and supportive environment, delivering a full family experience for children and parents.

Equal Opportunity

NY Kids Club & NY Preschool is committed to an inclusive and diverse community.
We celebrate differences, leading with kindness and respect.
We are an equal opportunity employer, prohibiting discrimination based on various factors.
The NY Kids Club complies with ADA requirements.