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About the Role
As a Call Center Representative at Community Health Center of the North Country, you will be the first point of contact for patients, helping them access care and creating a welcoming experience from their first interaction.
Responsibilities
- Answer incoming telephone calls, electronic health record messages, and patient portal inquiries promptly and professionally.
- Create a welcoming, positive experience for patients, providers, and community members.
- Respond to general questions regarding appointments, insurance, co-payments, and our sliding fee scale.
- Maintain patient confidentiality in accordance with HIPAA requirements.
- Schedule appointments using established scheduling protocols.
- Route calls and messages to the appropriate clinical or administrative staff.
- Assist patients in accessing providers, medications, and other health care services in a timely manner.
- Confirm appointments through outbound calls as needed.
- Respond appropriately to emergency calls following established procedures.
- Accurately document patient communications within the electronic health record while speaking with callers.
- Develop a strong understanding of our health center services and workflows.
- Participate in patient outreach and customer service initiatives that improve access to care.
- Welcome new patients and help maximize appointment availability.
- Seek assistance when needed to ensure patients receive the highest level of service.
- Perform other duties as assigned.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Excellent communication, organizational, and multitasking skills.
- Strong computer skills with the ability to navigate multiple systems while speaking with patients.
Skills
- Customer service
- Communication
- Organization
- Multitasking
- Computer navigation
Location
- Canton, NY
Work Type
- Full-time
Experience Level
- One year of customer service experience
- One year of call center, medical office, or dental office experience (preferred)
Education Level
- High school diploma or GED
- Associate's degree (preferred)
Salary/Compensations
- $18.39 per hour
Benefits
- Competitive pay
- Comprehensive benefits package
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits with employer contributions
- Employer-paid life insurance
- Ongoing training
- Opportunity for advancement
About the Company
- Community Health Center of the North Country's mission is to provide comprehensive, equitable, and accessible high-quality health care to people of all income levels.
- We are a team dedicated to improving the health of our communities.