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About the Role

The Patient Service Representative I is responsible for providing customer service and ensuring an exemplary patient experience, coordinating clerical tasks such as answering phones, greeting patients, and scheduling appointments. They manage the patient intake and checkout process, including registration, filing medical records, and collecting payments, while ensuring adherence to all procedures for a seamless patient experience.

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Maintains a clean and organized front desk area.
Registers new patients and updates existing patient demographics with personal and financial information.
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and other patient information into patient charts.
Generates batch transmittal reports daily.
Facilitates patient flow by notifying staff of arrivals, managing delays, and communicating with patients and clinical staff.
Schedules follow-up services and office visits.
Responds to patient, prospective patient, and visitor inquiries courteously.
Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring equipment.
Protects patient confidentiality by securing protected health information (PHI) and logging off computers when unattended.
Ensures proper hand-off of responsibilities upon task completion.
Meets established attendance criteria and starts work promptly.
Demonstrates respect for the organization's commitment to cultural diversity.
Consistently demonstrates good use of time and resources.
Ensures all medical records are accurate and complete.
Performs other position-related duties as assigned.

Requirements

Minimum of 1-3 years' customer service experience required.
Experience in a medical office, specifically urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Skills

Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations.
Experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Excellent organizational skills.
Multi-tasking abilities.
Ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Adheres and supports compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
Complies with HR confidentiality standards.

Location

145 East 32nd Street, 10th Floor New York, NY 10016

Work Type

NO WEEKENDS
NO EVENINGS
NO HOLIDAYS

Experience Level

1-3 years

Education Level

High School Diploma or equivalent required.
Some college work preferred.

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid sick time
Paid time off
Paid holidays
Profit sharing
Retirement plan

About the Company

INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
Our doctors and staff are committed to providing the highest level of quality medical services available.
Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.