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About the Role

The Communications Manager, Website and Digital Communications is an integral member of the communications team, focused on developing survivor-centered brand strategies and communications for The National Domestic Violence Hotline and its related programs. The position works closely with the communications team and our PR firm to build thoughtful, data-informed, survivor-centered content that engages diverse audiences.

Responsibilities

Research, plan, create, and evaluate content across all platforms (website, blogs, infographics, social media).
Develop strategies to drive website traffic and connect survivors to advocates, services, and resources in partnership with the communications team.
Collaborate with the development team on donor communications and projects, including work on the annual National Conference on Domestic Violence.
Partner with the social media manager on content strategies and launching an influencer program.
Research and implement new tools to enhance our digital presence and reach key audiences.
Work on day-to-day media relations (proactive and reactive).
Triage media inquiries with our external PR firm.
Develop press materials.
Conduct regular analysis of earned media and PR firm performance.
Support communications, marketing, and awareness campaigns to meet all funder goals and performance targets.
Work with the data team to ensure external reports are accurate, survivor-centered, and appropriately contextualized.
Collaborate with the communication’s team on administrative tasks.
Manage inquiries from general email inbox and phone lines.

Requirements

Bachelor’s degree in communications, public relations or a related field.
+5 years of experience in strategic communications, content development, social media management, and/or public relations.
Equivalent combination of education and experience.
Strong writing ability and editing skills, and a passion for storytelling.
Proficiency in Microsoft Office applications and Google applications.
Experience with the Meltwater media platform.
Serious attention to detail and strong time and project management skills.
Highly organized and able to work independently to complete projects on deadline.
Ability to interact professionally and effectively with a diverse group of stakeholders.
Ability to carry out and articulate the mission, vision, programs and purposes of the organization.
Ability to be flexible, if needed, to work outside of normal business hours.
Demonstrated success with supervising and mentoring entry-level communications professionals.
Candidates with experience working in the nonprofit, domestic violence or sexual assault field preferred.
Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
Must have a home workspace that is confidential, secure and free from distraction.
Must maintain standards of confidentiality related to agency information.
Prolonged sitting or standing using keyboard, phone, and computer.

Skills

Strategic communications
Content development
Social media management
Public relations
Writing
Editing
Storytelling
Microsoft Office applications
Google applications
Meltwater media platform
Time management
Project management
Supervising
Mentoring

Location

Austin, Texas

Work Type

Hybrid
Full-time

Experience Level

+5 years of experience

Education Level

Bachelor’s degree

Salary/Compensations

$90,000–$100,000

Benefits

100% employer-paid medical plan option
Dental and vision insurance plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for medical and dependent care
Employer-paid short-term and long-term disability insurance
Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
Aflac supplemental insurance plans
401(k) retirement plan with employer match
10 days of paid vacation in your first year
14 floating holidays per year
Paid sick leave
Paid parental leave
Modern Health platform
Access to Employee Assistance Program (EAP)
Nectar Rewards
Employee referral program
Discounted Gold’s Gym membership

About the Company

The National Domestic Violence Hotline (The Hotline) is focused on developing survivor-centered brand strategies and communications.
The National Teen Dating Violence Helpline is a youth-focused program.
love is respect is an information and engagement project.

Equal Opportunity

The National Domestic Violence Hotline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, veteran status, or any other legally protected status.
Discrimination or harassment of any kind is not aligned with our values and will not be tolerated.
If you need accommodation during the application or interview process, please contact us at jobs@thehotline.org.