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About the Role

ALC is seeking a proactive, responsive, and service-oriented Operations Manager to lead and strengthen the organization’s day-to-day operational infrastructure. This role oversees core operations functions including office and facilities management, administrative systems, technology and vendor coordination, operational procedures, and cross-functional implementation projects. The Operations Manager will translate strategic priorities into clear plans, coordinate implementation across departments, and ensure strong follow-through on key operational initiatives.

Responsibilities

Lead onsite, day-to-day office and property management of 55 Columbus office, including maintaining and ordering supplies, vendor/contractor management, and responding to emergencies.
Lead development, implementation, and evaluation of office procedures for smooth functioning.
Partner with the COO on risk management and organizational resilience planning.
Ensure a safe, functional, and positive workplace experience.
Liaise and represent ALC to the landlord and the San Francisco Community Land Trust.
Manage key operational vendor relationships, including IT providers, office service vendors, and facilities contractors.
Oversee procurement and purchasing processes for operational needs.
Track contracts, renewals, service expectations, and vendor performance.
Lead and manage annual insurance renewals and work with COO on risk management.
Maintain organized operational records, agreements, and documentation.
Provide dotted line supervision of Reception and Administrative Coordinator.
Lead and manage Third Party IT vendor to ensure organizational digital security, compliance, efficiency, and accessibility.
Own and manage all org-wide technology stack, including subscriptions, software, and accounts.
Oversee project implementation to improve the use of tools, technology, and standardized procedures for operational efficiency.
Drive high-level and cross-functional projects or initiatives that help streamline or support organizational development.
Train all staff on internal procedures, systems/tools and ensure compliance.
Explore new tools and systems that help overall operational effectiveness.
Partner across departments to strengthen workflows, clarify handoffs, reduce bottlenecks, and improve organizational effectiveness.
Collaborate with Human Resources and Finance departments on cross-functional projects.
Own and lead the logistics and planning for at least two annual all-staff retreats.
Support and implement annual work planning for the entire organization.
Serve as the COO’s lead operational partner in implementing organization-wide priorities, systems improvements, office policies, and cross-functional initiatives.
Translate strategic direction into operational plans, timelines, responsibilities, and execution support.
Surface risks, bottlenecks, and operational challenges to the COO with recommendations.
Support a high-performing operations culture oriented toward service, systems, solutions, and accountability.
Establish annual departmental work plans for the Operations Department, including creating an annual budget for Operations, in collaboration with COO.
Provide additional administrative support and duties as needed.
Handle mailing and arranging delivery/receipt of ALC equipment and supplies.
Occasionally lift boxes up to 15 pounds.

Requirements

Minimum 5 years of experience in operations, administration, facilities, office management, and/or organizational infrastructure.
Experience supporting a senior leader and driving execution across multiple functions or teams.
Demonstrated success managing vendors, facilities, budgets, and operational systems.
Experience leading projects that improve workflows, systems, or organizational efficiency.
Experience working in the nonprofit sector is strongly preferred.
Experience supporting organization-wide planning, compliance, or risk management.
Proven ability to lead training and development programs.
Excellent communication, interpersonal, and leadership skills.
Passion for and commitment to supporting, nurturing, and guiding highly motivated, mission-driven staff.
Strong operational judgment and follow-through.
Excellent project management and prioritization skills.
Ability to build systems, improve processes, and drive implementation.
Strong communication and cross-functional collaboration skills.
Comfort with technology systems, external vendors, and administrative data/tools.
Has initiative and is action-oriented in providing solutions to operational issues.
Interested candidates should submit a cover letter, resume, one writing sample, and three professional references.

Skills

Operations Management
Facilities Management
Vendor Management
Budget Management
Systems Improvement
Project Management
Cross-functional Collaboration
Technology Systems Management
Risk Management
Organizational Resilience Planning
Training and Development
Communication
Interpersonal Skills
Leadership
Problem-Solving

Location

San Francisco, CA

Work Type

Hybrid

Experience Level

Management
Minimum 5 years of experience

Salary/Compensations

$100,000 to $112,273

Benefits

Generous vacation and paid holidays
Medical, dental, disability, and life insurance coverage (ALC pays 100% of premiums for employees and 75% for qualified dependents)
Flexible spending account (FSA)
401K retirement plan with employer non-elective contribution and match

About the Company

ALC is the nation’s first legal organization focusing on advancing and defending the civil rights of Asian and Pacific Islander (API) communities.
Since 1972, ALC has fought for access to affordable housing in San Francisco’s Chinatown, litigated high-profile civil rights cases, advocated for the passage of landmark policy changes, and provided an array of services including community education, advocacy, and direct client representation to further the rights of low-income immigrants and communities of color, across our Housing Rights, Workers’ Rights, Immigrant Justice, and National Democracy Initiative programs, and other emerging areas of law.

Equal Opportunity

Asian Law Caucus is an equal opportunity/affirmative action employer. All qualified persons are encouraged to apply, regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including HIV, cancer and genetic characteristics), genetic information, marital or domestic partner status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim and survivor status, political affiliation, height, weight, or any other status protected by federal, state, or local laws.