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About the Role

The Reception & Administrative Coordinator serves as the primary front-desk and administrative lead for the office, responsible for greeting visitors, managing communications, scheduling, document routing, mail processing, and providing legal administrative support. This role also offers backup support for legal intake triage and helps maintain continuous live call coverage.

Responsibilities

• Welcome and assist clients, community members, stakeholders and other visitors entering the office.
• Determine the purpose of each visit and direct or escort visitors to the appropriate staff or location.
• Maintain a professional, organized, and responsive front-desk environment.
• Schedule appointments, consultations, and meetings for clients and community members with appropriate staff.
• Coordinate calendars and logistics for front-desk and legal administrative activities.
• Track incoming requests that require follow-up and ensure timely handoff to the correct team member.
• Serve as the primary owner of multi-line phone coverage during assigned shifts.
• Answer, screen, route, and document incoming calls; provide basic information; take accurate messages.
• Monitor and route messages from the main voicemail, shared email inboxes, and fax platform.
• Respond to general inquiries received by phone, online submission, and walk-ins, and route legal questions to the appropriate staff or program.
• Coordinate backup phone call and email coverage with the Intake & Client Coordinator Specialist to maintain live coverage throughout the day.
• Provide legal administrative support to program staff, including preparing, scanning, routing, and filing client-related and program documents.
• Maintain organized electronic and physical records in accordance with office procedures.
• Assist with routine case-related administrative tasks such as document preparation, correspondence support, interpreter scheduling, and records management.
• Support timely processing of documents that must be mailed, faxed, scanned, or sent by courier by the end of the business day.
• Perform administrative support tasks such as data entry, transcribing handwritten information, copying, mailing, scanning, and filing.
• Collect, sort, distribute, and prepare mail, messages, and courier deliveries.
• Serve as primary contact for phone answering and mail processing responsibilities.
• Perform other clerical and office support duties as assigned.
• Participate in regular check-in meetings with their supervisor/supervisees, staff meetings, team meetings, and other organization meetings, as required.
• Attend two (2) annual retreats, an anniversary celebration dinner, and meetings as needed in the San Francisco Bay Area.

Requirements

• Two or more years of experience working in a non-profit legal service or other social service environment, preferably indirect services, conducting front desk operations and legal administrative support.
• Demonstrated commitment to social justice.
• Awareness of cultural differences, especially within low-income, immigrant, and marginalized Asian, Arab, Middle Eastern and Pacific Islander communities.
• Able to work on several projects simultaneously, handling a high work volume and fast work pace.
• Occasional evening and weekend work may be required.

Skills

• Excellent written, verbal, communication, and interpersonal skills.
• Team-oriented, proactive, and creative problem-solver.
• Client / customer service orientation.
• Emotional intelligence.
• Administrative experience, including proficient to intermediate skills with Microsoft Office/Adobe and other common computer programs.
• Fluency in Cantonese is required.
• Knowledge of legal issues for low-income people is desired, but not required.
• Strong emotional intelligence, active listening, and interviewing skills are highly desired.

Location

• San Francisco, CA

Work Type

• Full-time
• In-office

Experience Level

• Entry Level

Salary/Compensations

• $68,249 to $89,049

Benefits

• Eligible for language premiums for demonstrated proficiency in a language other than English ($1,500 for oral proficiency and $1,500 for written proficiency in each language).
• Generous vacation and paid holidays.
• Medical, dental, disability, and life insurance coverage (ALC pays 100% of premiums for employees and 75% for qualified dependents).
• Flexible spending account (FSA).
• 401(k) retirement plan with employer non-elective contribution and match.

About the Company

• ALC is the nation’s first legal organization focusing on advancing and defending the civil rights of Asian and Pacific Islander (API) communities.
• Since 1972, ALC has fought for access to affordable housing in San Francisco’s Chinatown, litigated high-profile civil rights cases, advocated for the passage of landmark policy changes, and provided an array of services including community education, advocacy, and direct client representation to further the rights of low-income immigrants and communities of color, across our Housing Rights, Workers’ Rights, Immigrant Justice, and National Democracy Initiative programs, and other emerging areas of law.

Equal Opportunity

• Asian Law Caucus is an equal opportunity/affirmative action employer. All qualified persons are encouraged to apply, regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including HIV, cancer and genetic characteristics), genetic information, marital or domestic partner status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim and survivor status, political affiliation, height, weight, or any other status protected by federal, state, or local laws.