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About the Role

This newly created position will oversee systems, processes, and organization-wide legal staff support for ALC’s legal work. The role ensures the legal team has the necessary infrastructure, coordination, and administrative support to perform high-quality, effective, and values-driven work. It involves building a cohesive structure for managing internal processes, tools, case management, data integrity, compliance, reporting, intake, pro bono engagement, and direct services delivery efficiency.

Responsibilities

Oversee efficient and effective delivery of high-quality direct legal services, including intake, case acceptance, case management, supervision structures, and client communication.
Ensure legal services comply with professional responsibility rules, funder requirements, organizational policies, and applicable law.
Support attorneys and legal staff in achieving strong client outcomes while maintaining reasonable caseload management and quality control.
Monitor service delivery metrics, case outcomes, and client trends to improve effectiveness and equity.
Ensure legal services are responsive to community needs and centered on accessibility, cultural humility, language access, and trauma-informed practice.
Oversee and ensure completion of State Bar and grant deliverables related to direct legal services in partnership with Legal Director, CDO, and Finance Director.
Strengthen and improve internal legal operations, set protocols, and support effective management of legal team workflows and caseload.
Develop, direct, and implement efficient systems for client intake, case tracking, calendaring, case deadlines, filings, client records retention, and legal document organization.
Coordinate with attorneys and advocates to ensure legal matters are supported with strong administrative and operational infrastructure.
Oversee processes for legal intake, matter opening and closing, conflict checks, and case-related reporting.
Help maintain compliance with ethical and confidentiality obligations, and internal risk management protocols.
Identify opportunities to improve legal systems, technology, and procedures to increase efficiency, consistency, and accessibility.
Oversee the strategy, structure, and growth of the pro bono and volunteer legal services program.
Ensure development of systems for recruiting, onboarding, training, supervising, supporting, and recognizing pro bono attorneys, law students, interpreters, and other volunteers.
Support building and maintaining strong relationships with external partners to expand pro bono engagement.
Ensure pro bono matters are appropriately screened, placed, monitored, and supported with clear expectations, training materials, and quality controls.
Collaborate with legal staff to integrate pro bono and volunteer support into service delivery models.
Monitor volunteer engagement, hours, case outcomes, and partnership metrics for internal management and external reporting.
Supervise, mentor, and develop legal assistants, Intake & Referral Coordinator, and a Pro Bono and Volunteer Manager.
Establish clear performance expectations, conduct regular supervision, and support staff development, training, and retention.
Support recruitment, hiring, onboarding, and planning for legal services staff and volunteers.
Develop and manage Legal Support’s budget and resources.

Requirements

J.D. and membership in good standing in the California State Bar.
Minimum of eight (8) years relevant experience in direct legal services, litigation, legal administration, or a related field, preferably in a nonprofit, public interest, or social justice setting.
Strong knowledge of legal support systems, court processes, document management, calendaring, and litigation workflows.
Experience supervising staff and building effective, collaborative teams.
Experience in working with case management systems, tools, and legal-related software, including Clio, Sharepoint, Microsoft Suite, Google Suite, WestLaw, PACER, and other electronic filing systems.
Exceptional organizational skills and attention to detail, with the ability to manage multiple deadlines and shifting priorities.
Strong project management skills and the ability to create and improve systems in a dynamic environment.
Excellent communication skills and the ability to work effectively across roles, teams, and levels of seniority.
Demonstrated commitment to immigrant justice, racial justice, economic justice, and working in partnership with directly impacted communities.
Familiarity with movement lawyering and public interest legal practice strongly preferred.
Proven problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Commitment to work collaboratively and respectfully both within the organization and in the community and to inspire legal staff to perform their best work.

Skills

Legal services administration
Litigation support
Nonprofit legal administration
Case management systems
Clio
Sharepoint
Microsoft Suite
Google Suite
WestLaw
PACER
Electronic filing systems
Project management
Communication
Problem-solving

Location

San Francisco, CA

Work Type

Hybrid
Full-Time

Experience Level

Management
8+ years relevant experience

Education Level

J.D.

Salary/Compensations

$139,050 to $176,144

Benefits

Generous vacation and paid holidays
Medical, dental, disability, and life insurance coverage (ALC pays 100% of premiums for employees and 75% for qualified dependents)
Flexible spending account (FSA)
401K retirement plan with employer non-elective contribution and match

About the Company

ALC is the nation’s first legal organization focusing on advancing and defending the civil rights of Asian and Pacific Islander (API) communities.
Since 1972, ALC has fought for access to affordable housing in San Francisco’s Chinatown, litigated high-profile civil rights cases, advocated for the passage of landmark policy changes, and provided an array of services including community education, advocacy, and direct client representation to further the rights of low-income immigrants and communities of color.
Programs include Housing Rights, Workers’ Rights, Immigrant Justice, and National Democracy Initiative.

Equal Opportunity

Asian Law Caucus is an equal opportunity/affirmative action employer. All qualified persons are encouraged to apply, regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including HIV, cancer and genetic characteristics), genetic information, marital or domestic partner status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim and survivor status, political affiliation, height, weight, or any other status protected by federal, state, or local laws.