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About the Role

Lead Portfolio Operations finance and cost governance across Urban. This is a senior business partnering role with real influence, guiding operational decision-making, bringing clarity to cost performance, and ensuring value for money across a complex, high-profile portfolio. Motivated by impact, visibility, and meaningful collaboration across operational teams, this role offers an outstanding opportunity to shape how our portfolio operates today and evolves for the long term.

Responsibilities

Act as the primary finance partner to the Head of Portfolio Operations and their leadership team.
Provide clear commercial insight and challenge across operational cost performance, risks and opportunities.
Lead monthly performance reviews and deliver compelling financial narratives for senior stakeholders.
Support operational decisions with insight on cost drivers, resourcing, service levels and contract management.
Partner with Property Management to manage service charge budgets, recoveries and variances, ensuring alignment with the Urban P&L.
Deliver forecasts that are transparent, well understood and accurate, particularly around voids, recoveries and operational risk.
Lead the annual operating cost budget and develop a three-year operating and capital cost plan.
Own the full Urban cost base including headcount, controllable costs, project support costs, allocations, discretionary spend and overheads.
Build and maintain a single source of truth for all Urban costs, including dashboards showing run-rates, risks, opportunities, trends and efficiencies.
Lead all budgeting, forecasting and cost-reporting cycles.
Ensure cost discipline, early escalation of risks and high-quality, transparent reporting.
Oversee BAU Capex reporting, ensuring all spend, progress and forecasts are accurately tracked.
Review completed works and ensure lifecycle and compliance obligations are met.
Challenge assumptions, scope changes, contractor variations and unexpected cost pressures.
Support long-term asset and lifecycle planning with clear financial insight.
Produce high-quality monthly, quarterly and annual reporting with clear, actionable commentary.
Provide forward-looking insight including trends, sensitivities and scenario modelling.
Drive improvements in P&L reporting, cost ownership and transparency.
Support monthly reporting packs, QBRs and annual planning cycles.
Lead, mentor and support team members with clear priorities and development goals.
Foster collaborative relationships with Property Management, FM, Hard Services, Development, Real Estate and central functions.
Role-model effective financial control, clear challenge and thoughtful business partnering.
Work effectively within a matrix environment and build trust across multiple teams.

Requirements

Senior business partnering experience
Experience guiding operational decision-making
Experience bringing clarity to cost performance
Experience ensuring value for money
Experience in a complex, high-profile portfolio environment
Experience with financial control
Experience with clear challenge
Experience with thoughtful business partnering
Experience working effectively within a matrix environment
Experience building trust across multiple teams

Skills

Commercial insight
Financial narratives
Cost drivers analysis
Resourcing analysis
Service levels analysis
Contract management
Budget management
Forecasting
Cost governance
Reporting
Insight generation
Trend analysis
Sensitivity analysis
Scenario modelling
Leadership
Mentoring
Team support
Collaboration

Location

London

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

Competitive salary

Benefits

Competitive salary
Pension
Performance related bonus
Flexible working
Market leading family policies
Shopping discounts in the West End
Private healthcare
Life cover
Critical illness cover
28 days holiday
Option to buy more holiday

About the Company

One of London’s most iconic portfolios
The Crown Estate

Equal Opportunity

Proud disability confident employer
Operate the offer of interview scheme
Happy to offer alternative application methods or formats
Can be flexible on our process to enable you to have the best opportunity