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About the Role

As agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level. As a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts, with hands-on depth for top-tier customers and structured cadences for the rest. Your mission is to achieve production for new customers in under six months, and post-go-live, serve as their technical thought leader to ensure success, adoption, and growth.

Responsibilities

Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery.
Prioritize across a book of enterprise accounts, judge where time creates the most value, hold scope, and route work to the right team when it is not yours to absorb.
Deliver QBRs, release briefings, and technical roadmaps, and drive value realization against each customer's ROI targets.
Spot expansion and usage signals early, feed them to the account team, and protect retention across your book.
Champion customers inside Product and Engineering, with business impact attached, through our structured feature request process.
Strengthen the wider team with demos, reusable assets, architecture design, and enablement content.
Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism.

Requirements

Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS) with a working grasp of the vendor motion: value realization, retention, and expansion.
Proven experience managing a book of enterprise accounts, with concrete examples of prioritizing under competing demands.
Real depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
Exceptional ability to communicate from engineer to executive, briefly and clearly, and to build trusted advisory relationships.
Able to scope an engagement, hold it, and escalate well.
Willing to travel to customer sites one to two times per month.

Skills

Kafka or event-streaming experience.
Exposure to LLM Gateways, MCP, A2A, or agent identity/authorization patterns.
Scripting or development background (Java, Python).
Startup or scale-up experience.
Additional European languages are a plus.
Curiosity about APIs, cloud-native platforms, AI-enabled systems, or open source.

Location

Hybrid work culture with hubs across regions

Work Type

Hybrid

Experience Level

Vendor-Side Experience
Portfolio Management
Platform Depth
Security & Standards Fluency
Executive Communication
Boundary Discipline

Benefits

Competitive medical coverage
Pension / 401k program options
Stock options
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off
Professional development budget
Quarterly team events + annual offsite at an exciting location
Endless growth opportunities

About the Company

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
We are the first to bridge traditional API Management with the new frontier of AI Agent Security.
A high-growth Leader - combining market credibility with startup speed.
We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure.
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you: Care deeply about quality, clarity, and impact, Are curious, adaptable, and excited by emerging technologies like AI, Take ownership and follow through, Value collaboration, openness, and continuous improvement.
At Gravitee, we invest in humans, not just roles.
A meaningful, progressive, global company culture that is as fun as it is hardworking.

Equal Opportunity

At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.