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About the Role

JLL empowers its people to shape a brighter way forward in real estate by combining world-class services, advisory, and technology. We are committed to hiring and developing talented individuals to thrive and build meaningful careers.

Responsibilities

• Assist with the day-to-day operational management of services within The Stage.
• Manage Assistant Facilities Manager (AFM) line.
• Oversee Mechanical and Electrical operations.
• Manage Project Management initiatives.
• Supervise security manned guarding.
• Manage Front-of-House reception.
• Oversee Access/Security Control.
• Manage help desk operations.
• Manage internal & external cleaning services, including window cleaning.
• Oversee waste management including recycling initiatives and preparation of regular reports.
• Manage Health, Safety & Environmental aspects.
• Manage internal & external landscape.
• Oversee building fabric maintenance & management.
• Manage health & wellbeing event coordination.
• Ensure highest standards of management and maintenance for the estate, considering expenditure and budgetary constraints.
• Procure supplies and services in accordance with JLL procurement program, ensuring high standards and best prices.
• Monitor contractor performance against agreed standards.
• Review service specifications annually.
• Establish and maintain high-quality Health & Safety and Environmental management practices.
• Maintain and update Health & Safety policies, liaising with external consultants for risk assessments.
• Manage the HSE risk management system, addressing identified risks and conducting regular reviews.
• Liaise with occupiers to understand needs, improve service delivery, and facilitate good relations.
• Understand lease terms affecting facilities management and client obligations.
• Monitor and manage helpdesk personnel to ensure prompt and warm attention to guests and clients.
• Develop and maintain relationships with Central London FM Client Lead and Asset Management teams.
• Coach and develop AFM staff to achieve career objectives.
• Undertake regular inspections of the estate to monitor servicing, maintenance, and compliance standards.
• Liaise with contractors, service providers, consultants, and specialists.
• Obtain quotations for works required at the property.
• Manage the life cycle and planned maintenance of property fabric and services (PMP).
• Follow up on all maintenance services/requests and repairs, ensuring coordination and adherence to safety measures.
• Identify, organize, and manage minor building works, and assist in project management of major schemes.
• Ensure adequate arrangements for emergency and out-of-hours cover, being on-call as necessary.
• Report to the GM in accordance with agreed procedures, keeping a daily diary and providing weekly reports.
• Liaise with the Central London FM Client Lead and Asset Management teams for uniformity of approach.
• Prepare site regulations and issue permits to work for contractor activities.
• Maintain, test, and implement major incident plans.
• Organize and coordinate emergency evacuation drills.
• Assist in financial management through service charge budget preparation, monitoring, variance reporting, and reconciliation.

Requirements

• Facilities management experience in estate management of multi-let properties for Investors or Corporate Occupiers or within hotels.
• Strong mechanical & electrical biases and demonstrable understanding of building systems.
• Excellent contractor management skills.
• Experience in managing service charge budgets, setting budgets, and reconciling accounts.
• Excellent IT skills and working knowledge of Microsoft Office.
• Strong verbal and numerical skills with report writing capability.
• Customer-service driven with excellent communication skills.
• Excellent interpersonal and influencing skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure, manage time, and meet deadlines.
• Practical leadership skills.
• Problem-solving abilities.

Skills

• Facilities Management
• Estate Management
• Mechanical & Electrical Systems
• Contractor Management
• Service Charge Budget Management
• Microsoft Office
• Report Writing
• Customer Service
• Communication
• Interpersonal Skills
• Influencing Skills
• Independent Work
• Time Management
• Leadership
• Problem Solving

Location

• On-site – London, GBR

Work Type

• On-site
• Full-time

Experience Level

• At least three years’ experience in the management of investor properties at OM level (Desirable)
• Experience in facilities management

Education Level

• BIFM or RICS qualifications (or equivalent) and membership of BIFM (Desirable)
• Qualifications in Building Services (Desirable)
• NEBOSH General Certificate and/or IOSH Managing Safely (Desirable)

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.